Danielle M. Email & Phone Number

San Marcos, Texas

• Manage customer service representatives• Assign tasks• Fill out and submit reports• Answer, make and direct calls• Provide assistance on a variety of clients with unique procedures• Create and respond to tickets in several ticket systems• Process payments and save sales• Set, confirm and cancel appointments• Take Supervisor Calls• Train other representatives

San Marcos, Texas

• Answer, make and direct calls• Provide assistance on many different clients• Create and respond to tickets• Process payments and sales• Set, confirm and cancel appointments• Transcribe voicemails

Selma, Texas

• Answer and direct calls• Run events and activities• Answer questions and help visitors

New Braunfels, Texas

• Answer, make and direct calls• Set, confirm and cancel appointments• Enter and collect payments• File, copy and organize

1400 Middlesex Street, Lowell, Massachusetts

• Answer and direct calls• Greet, sign in, and record visitors• Organize and file• Data entry• Assist in any other tasks as assigned• Assisted with payroll, quality testing, human resources and customer service.

Rindge, New Hampshire

• Created educational and social events to support residents and create a sense of community.• Mediated roommate conflicts and provided information regarding campuses resources• Conducted active duty/on-call rounds within the buildings and across campus.• Worked collaboratively with Campus Safety, EMT and other student affairs departments.• Documented incidences and concerns following department and university protocols.• Intervened and resolved staff and resident situations. • Assisted with administrative functions including freshman move-in, room inspections and checkouts. • Completed paperwork for incident reports, duty logs, event proposals and evaluations. • Assisted colleagues with their events, projects and even resident concerns.

• Checked in and checked out books and media• Assisted patrons in locating materials• Filled displays

• Maintained shelf organization• Placed books and media in their assigned location• Trained other pages.

Bachelor Of Arts - Ba, Anthropology, Magna Cum Laude

Activities and Societies: Lambda Alpha, Anthropology Honor Society. Alpha Chi, National College Honor Society. Brass Quintet. Anthropology.

Associate'S Degree, Accounting, Cum Laude