At Citi, my tenure as a Customer Service Specialist has honed my expertise in customer support, building on a firm foundation in medical assistance from Marathon Health. With an Associate's degree in Medical/Clinical Assistance and a certificate in business technology, I've effectively bridged healthcare knowledge with exceptional client services. This unique blend of education and experience has enabled me to excel in providing top-tier customer support, ensuring client satisfaction and fostering trust within the teams I've worked with.