Danielle Castle Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Terra Firma is one of Australia's leading business and technology consulting companies providing clients with consulting services covering the entire lifecycle of a program – from strategy to the full spectrum of project services.

Melbourne, Australia

• Implementation of client and regulatory/legislation based projects from change of insurer, implementation of new investment options to online digital integrations• Demonstrated skills in resource and stakeholder management, budgeting, escalations, timely delivery, customer service and project management• Project delivery using both a Waterfall and Agile methodology

Melbourne, Australia

• Provide technical support and coaching to the administration team on benefit design, legislation, system and internal processes.• Along with Workflow Team Leader, manage delivery of annual reviews of funds within team.• Oversee ad hoc client projects in team and provide subject matter expert input where required. • Provide input to projects on the impact of process/legislation changes on Funds.• Ensure internal plan documentation is kept up-to-date for clients in team, and provide input into other document amendments as required by legislation/design change.• Resolve complex queries within team and escalated complex queries from support teams.• Sign off defined complex transactions for team’s client base.• Provide input into the technical development/training needs of team members.

Australia

• Used education and skills gained from Master of Human Nutrition and Cooking Demonstration Experience through nutrition Australia to prepare and demonstration in a 1 hour session 2 snacks and 3 lunches that were easy and economical to prepare for Corporate Employees at TAL Australia

Sydney, Australia

• End to end Successor Fund Transfer transition of Defined Benefit and Accumulation funds from Precision Administration Services to OnePath• Calculating of defined benefits and testing in Superb and WINSAS according to Trust Deed• Administration of Defined Benefit Funds- Contributions and Benefit Payments on Superb, WINSAS and Gatekeeper- Calculations and analysis for reporting to fund actuaries- Drafting and identifying gaps in training procedures- Managing daily workflow allocation within the team, and escalating urgent tasks- End to End Defined Benefit Annual Review Process- Pilot project for Vetting of workflow items through classification of unclean and clean tasks/processes

Sydney, Australia

• End to end processing of accumulation, hybrid and defined benefit accounts in AMP Signature Super, a Corporate Superannuation Fund:- Benefit payments, contribution processing, account detail updates, investment election updates and processing insurance cover applications. • Investigating and responding to correspondence and complaints from members• Liaising with employers and Business Relationship Managers regarding fund administration matters and enquiries• Annual Review Processing of accumulation style plans

Masters, Human Nutrition

Bachelor, Science

Majors Psychology and Physiology