•Identifies available potential business opportunities•Trains new and existing customers in the field on Hartell products•Helps to determine current market and sales trends•Supports inside sales including order entry, customer service, production and quality needs•Maintains customer relationships•Liaises between customers, sales teams, finance, engineering and manufacturing ensuring adherence to all documented system and operational procedures while successfully addressing all non-conformances and mitigating any customer dissatisfaction.• Coordinates daily with manufacturing and quality teams overseeing the production schedule to fulfill customer orders on time.• Maintains strong relationships with customers by communicating production updates, responding to quality concerns, as well as quoting and specifying product for new projects.• Effectively manages 400+ customer accounts including order fulfillment of 200+ orders per month, handling expedited orders, quotes, troubleshooting and tech support, claims, credits, debits and returns.• Maintains quality logs and sends reports on corrective actions taken by the quality and manufacturing teams.

Provided customer service which included identifying and resolving customer issues, assisting customers in locating stores, greeting customers, and answering phones.Other responsibilities encompassed processing gift cards with cash and credit transactions, closing out and balancing registers at the end of each shift, and depositing end of day funds into bank drop box.

Office duties included answering and returning member phone calls; managing class, training, cheer and birthday party schedules; processing credit card and cash payments for classes, team events and birthday parties; as well as promoting events for current and potential members.

•Coordinated with the IT department to integrate Windows XP onto all employee computers. •Used Microsoft Excel and Microsoft Access to organize and direct daily inegration plans.