Danielle M. Macpherson Email & Phone Number

Attleboro, Massachusetts, United States

- Responsible for the communication of targets for medical expense trend and quality outcomes and the facilitation of activities to meet identified targets through analysis of quality, cost and utilization reports. - Assists the health care team in implementing and using systems and interventions to improve patient care and outcomes by identifying key drivers of performance and implantation of project plan(s) initiatives to impact those key drivers. - Serves as subject matter expert on HEDIS ambulatory quality measures and uses that knowledge to effectively communicate information as the central resource to assigned hospital, POD leaders, physician groups and clinical teams participating quality programs.- Acts as a key resource to practice(s) for the management of registries of patients that have chronic diseases to ensure they have the required testing and medication management to promote optimal health and clinical outcomes. - Ensures pre-visit planning, reminders and processes on day of visit and subsequent tests and referrals following visits to improve population health. - Works collaboratively with practice/providers to develop campaigns to address gaps in care, monitors patient and practice/provider compliance with campaigns and provide feedback and adjustment as needed to ensure success.- Supports process improvements to enhance clinician and staff workflows by identifying potential barriers and making recommendations on improvement initiatives. - Provides expertise, training, and ongoing support for quality measures and the EHRs and related clinical and technical systems which support the collection and tracking of such measures. - Performs monthly review of key analytic reports to track overall POD and provider performance by extracting data from the analytic tool(s) and practices’ electronic medical record. - Provides an effective communication link between leaders, practices and clinicians and Sturdy Health leadership.

Attleboro, Massachusetts, United States

- Supervision of patient scheduling, registration, medical records, data entry & processing. - Coordination of the day to day operations of the practice.- Promoting excellent customer service by all levels of staff.- Develop, implement and maintain office policies & procedures.- Monitor the inventory for medications and medical equipment and organize for resupply.- Interview, hire & train productive medical office team & conduct performance reviews.- Ensured patient satisfaction, including troubleshooting when there was a complaint & developing process improvements to prevent reoccurrences. - Ensured regulatory compliance with HIPAA, OSHA, labor laws & other federal, state and local regulations.- Coordinates staff meetings for administrative and clinical staff.- Coordinated logistics for internal & external meetings and conferences.- Ensured staffing is appropriate for day to day operations.Special Assignment:- Assisted in special projects: • Implementation for Workday • Ambulatory Team Lead for Registration/Scheduling for Cerner Community Works.• Assisted in recruiting, interviewing & hiring Physicians/APP's.

Attleboro, Massachusetts, United States

- Responsible for maintaining office workflow/procedures to ensure maximum efficiency for four local doctors offices.- Worked directly with Practice Manager in assisting with running daily office procedures.- Credentialed providers with local health insurance companies as needed (BCBS, HPHC, Tufts, BCBS RI & Masshealth products).- Knowledge of all operating software in the office (Meditech, Centricity, MBMD)- Running eligibility reports, verifying health insurance coverage, obtaining health insurance referrals for patients and scheduling appointments with specialists if needed.- Responsible for making sure all Physician CAQH profiles were completed and accurate for health insurance companies.- Organized, excellent interpersonal skills, customer service skills, problem solving all while maintaining professionalism.- Providing basic IT support to staff & providers, including serving as a liaison to hospital IT department.

Norton, Massachusetts, United States

- Verifying patient history & finish the appropriate physician for the patients current medical needs.- Assisting in daily check in/check out for patients.- Verifying health insurance information, obtaining insurance referrals for patients, scanning & medical records retrievals.

Mansfield, Massachusetts, United States

- Maintains customer satisfaction by providing problem solving resources; managing staff and helping the community.- Responsible for handling of monies, conducting audits & helping multiple customers in a fast paced work environment.

Certified Practice Manager, Health/Health Care Administration/Management

Associate Of Arts And Sciences - Aas, Liberal Arts And Sciences/Liberal Studies

Education record