Oversaw customer service. Processed BPM financials, UPCs, and MTRs. Researched invoices. Tested automation of BPM, markup/markdowns, and retail corrections. Met quality and production goals.Analyzed, prioritized, and paid invoices while maintaining satisfactory store health for at least 25 to 30 stores at any given time. Contributed to quality control.Supported the assigned business area in the development and execution of strategies, practices, systems, and activities.

Supervised team of 20 to 30 agents to perform at or above goals for key performance indicators. Provided classroom-based training to multiple classes and ensured agents ready to move into production environment with low probability of failing to meet set company goals. Reported business performance for client, including financial reporting, payroll and time utilization reporting, and profit/loss reporting. Led and developed agents by drilling down to root causes and self-motivating direct reports.Saved company money.Led team to #1 by meeting metrics for UES surveys, ACW, AHT goals, and Employee of Month.

Maintain and organize a full schedule for 8-10 stylists.Receipt and departure of courier parcels.Secretarial support including answering phones, following up with clients and maintaining inventory of the salon.

Balanced cash for restaurant and analyzed profit/loss to determine strategic planning increasing customer base and profit margins.Ensured clients responsible while using facility and ensured safety of all staff and clients maintained. Booked and scheduled events for venue and provided food and bottle service for guests with VIP service.Entered information into spreadsheets to track profit/loss and followed up with high-profile clients yielding higher margins.Hired and trained staff to provide excellent service to patrons.Managed the business aspects of the bar, such as keeping a current liquor license, negotiating supplier contracts, taking inventory and reordering supplies, managing budgets, and setting goals.