Danielle Macphetridge Email & Phone Number

Atlanta, Ga, Us

Santa Fe Springs, Ca, Us

Santa Fe Springs, Ca, Us

Training Manager with a focus on "the bigger picture", company initiatives and process improvement.

New York, Ny, Us

New York, Ny, Us

Empire Office aquired DeKalb Office Jan 2022

Alpharetta, Ga, Us

Created a reoccurring metric report for individual Client Support Coordinators (CSC)Monitored and recorded CSC KPI's (Key performance indicator) for all locationsTechnical trainer on quoting and order fulfillmentPartnered with leaders within the company on process improvementMaintain GPO Contract documents to make sure CSC’s followed contract guidelinesFacilitated internal process mappingMonthly quality checks to ensure orders are processed accuratelyPartnered with Client Support Director to ensure consistent and accurate order processing across all locationsHelped implement lean principlesMaintained the CSC manual which was the technical “how to” document for them to referenceWorked with the Director to implement a consistent training program for all Client Support Coordinators

Alpharetta, Ga, Us

Specializing in Georgia State contract processes, regulations, and Direct Bill training.Responsible for order entry.Received, analyzed, and processed orders.Was the go to for manufacturing and client demands.Verify special conditions, engineering, COM, and directed orders to the appropriate service area for processing.Research order discrepancies pertaining to schedule requests, shipping information, part order information, lead times, etc.Continuously communicating both internally and externally on various levels.Worked closely with the Client Support Manager to help lead up the Client Support Coordinator team. Specifically oversaw the Healthcare and Education Support Coordinators.Measured KPI's, trained on new processes, helped problem solve issues, and maintained all GPO information.

Canton, Ga, Us

Belnick Inc dba bizchair.com (e-commerce website)Oversee all the content and sales in the vendor sales Hospitality Furniture category. Working hand in hand with Hospitality vendors and their representatives troubleshooting and making sure we are seeing sale growth within each product line. Playing a leadership role to my peers and guide them in doing daily projects and tasks. Responsible for identifying, contacting, meeting with, and setting up new vendor accounts. Ensure that work for Hospitality lines are done efficiently and accurately before the upload onto the live website(s). Worked hand in hand with leadership to improve/research/manage web analytics and Google ad-words on our product lines to ensure and maximize customer traffic to all websites. Spec check sites for misc errors in all areas.

Company trained in locating underground utilities. Entered utility boxes to locate and spray out underground utilities quickly and efficiently, so zero damages were made to utility when contractors/homeowners dug into the ground. Took weekly classes and tests to ensure quality work for my contractors. Skilled in reading blueprints and drawing out locating maps detailing the utilities located. (Left due to military move)

Alpharetta, Ga, Us

Company trained in safety skills and cleanliness while in a restaurant environment. Trained and tested within 4 in depth beer schools. Kept constant up to date files on employees at location per company protocol. Excelled within a team environment that led to company trainer.

Lincolnshire, Illinois, Us

Company licensed material handler supporting inventory control by pulling product and placing in designated locations for production associates. Research and resolve any inventory related issues. Restock and assist all Production Associates with out of stock or damaged products. Cross trained in several different areas within the company. (Company warehouse shut down)

Lincolnshire, Illinois, Us

Trained to pick product correctly to fulfill orders for customers. (Pick and Pack) Handled some quality assurance check on other employees work before shipping took place.