Danielle Madison Email & Phone Number

A seasoned, technically sophisticated, and solutions-oriented IT support specialist offering a broad-based background in maintenance, support, and troubleshooting of computer hardware, software, and network systems. Currently studying computer science at the American Military University while also seeking an IT support specialist in a challenging position that allows me to learn, innovate, and build on my background work and academic experience. Adroitly monitors and maintains the company computer systems, installs, and configures hardware and software, and solves technical issues as they arise. Set up workstations for new and existing users by creating and managing user accounts and emails. Respond promptly to service issues and requests, and monitors effective processes for completing card maintenance, card re-issues, and claims. Capacity for rapid acclimation to new technologies and environments. Committed to responsive user support, approaching all issues with patience, flexibility, a positive attitude, and a sense of urgency.