Danielle Manning Email & Phone Number

United States

-Provide end user support for incoming queries and issues relates to hardware, software, and networking.-Deliver expectational customer service to all CTC employees and contractors during the lifecycle of customer support and issue resolution.-Maintain appropriate documentation in tickets and related systems-Developed and document solutions in the form of standard operating procedures (SOPs), as needed.-Install, configure, update, and maintain computers, laptops, peripherals, and software.-Support the IT system and hardware tasks associated with the onboarding and offboarding of new or existing empolyees.

Monitoring threat intelligence sources and working with vendor and other teams to fully take advantage of the platforms and data•Providing summaries of the current threat environment and profiles on primary threat actors that maybe targeting the organization and disseminating actionable intelligence to relevant stakeholders•Use threat intelligence to investigate the Nokian Tyres environment for various threats and other concerns, and escalated results to the system owners for remediation•Assist with the monitoring of the Nokian Tyres network to identify threats using various tools available•Working with vendors and the Cybersecurity team to improve Nokian Tyres threat intelligence and response capabilities•Understand and stay current on best practices and guidance on achieving security.•Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.•Assist with various projects as assigned by a direct supervisor.

Colchester, Vermont

Provide support for Nokian Tyres end computing devices.Work within the global IT ticketing system. Work for continuous improvement with procedures and policies.Support the overall goal to use ticketing system but provide flexibility to respond ad hoc when required.Provide guidance and mentorship to the support team as it grows over time.New employee onboarding.Multifunction device support.Work cooperatively with global external Help Desk.Creating user accounts in backend systems to support warehouse operations.Support chain of tire stores in the Northeast region.Support warehouse IT environments in North America. Provide first and second level support in all client related IT problems.Uphold Nokian mission and values, and demonstrate supporting behaviors in day-to-day actions.Other duties as assigned.

Williston, Vt

First level IT support for users, including: Provide technical assistance and support regarding installation and configuration of employee IT equipment, Basic, routine maintenance tasks, Follow diagrams and written instructions for assisting all users, Identify and escalate situation requiring urgent attentionSupport various IT Functions, including: set up new user accounts/profiles, and resolve password issues, Support the roll-out and distribution of new applications and hardwareAssist with testing and evaluating new technologyTacking of inventory and inventory management systemMaintain and update policies and procedures and other company related documentationManage, control and monitor network security challenges and logs. Network SecurityIncident response Digital Forensics

Swanton Vermont

• Manage the first line support requests for computer (Desktop, Laptop, printer), hardware related and telecommunications related issues• Complete service requests in a timely and professional manner; escalating critical issues when necessary• Manage and document projects as assigned• Provide assistance for Microsoft Office applications• Install, support and maintain Microsoft Windows XP/7• Support productivity software (Macola - ERP, MS Office, Access, Adobe Acrobat and Crystal Reports) • Maintain documentation of company software and hardware inventory• Install new hardware and maintain existing hardware; perform technology upgrades (firmware, printers, industrial label printers, etc.)• Perform storage management function for multiple site file and print servers• Perform management of user accounts (ex: Exchange, AD, Maxxvault, MSSQL)• Identify end-users training needs on the use of various types of software (ex: MS Office)• Provide training and support of company equipment and software (ex: laptops, projectors, scanners, etc.)• Follow change control process and project management methodologies• Constantly maintains a high level of confidentiality and discretion for sensitive information • Follows all company policies, ergonomics standards, and safety requirements • Performs other duties as requested by the IT Manager and/or Operations Director

Burlington, Vermont Area

Serve as local technical resource coordinator and POC on policies and procedures for accessing OIT products and services including new software, wireless devices, calling cards, audio conference calls, S Drive access and folder creation, satellite TV services, VPN and email accounts, toll free number requests, Government Emergency Telecommunications Service (GETS) and Wireless Priority Access (WPA), satellite phones, new computer and peripheral equipment requests, lost equipment, and employee / Contractor IT exit process.• Provide on-site technical support to monitor and track end user trouble calls to the Help Desk and, as required, provide necessary support for resolution.• Provide immediate end user support for all field executives such as the FSD, on-site senior staff or others so designated by the FSD.• Provide advice / support to the staff on Microsoft products as well as COTS products and other application configurations.• Set up and maintain Voicemail/ VolP systems.'• Coordinate telephone line installations and moves at the off-site, on-site airport, and spokes.• Provide analog technology support (fax and modems)• Manage all HQ approved TSA plain old telephone service (POTS) local dial tone,• Set up Audio and Visual equipment for meetings and conferences,• Install, update, and support Performance Measurement Information System (PMIS) software on handhelds. This is a TSA GOTS product.• Provide BlackBerry, PDA or other mobile device support.• Provide network user support and network accessory maintenance (printers, faxes, file Storage, Compact Disk (CD)/DVD Burner, copiers, etc.).• Serve as the local IT resource for any local TSA emergency response activities thisincludes the Crisis Response Center, Emergency Operations Center, and Disaster Preparedness Program support.• Assist with Threat Image Projection (TIP) application uploads and downloads on x-ray machines. TIP is a TSA application.

• Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.• Designed SharePoint master page and page layouts, serving as company's main SharePoint support for all technical complications.• Consistently met deadlines and requirements for all production work orders.• Classrooms, and Enhanced meeting sites, Verifying configuration management, user management and maximum operational availability.• Provide documentation to NGB, and staff as necessary to meet suspense deadlines. • Provides technical assistance to Web Design and management personnel as required to maximize multimedia resources. • Serves as Department SharePoint portal subject matter expert (SME).• Provide technical assistance and training to functional users.• Coordinating efforts to convert current media into digital formats. • Manage all Vermont Army National Guard Visual Information. • Serves as J6 technician for all Visual Information Projects.• Submits required reports to meet NGB and State suspense. • Coordinates with Various outside agencies/contractors on projects that may involve research, procurement and installation of contract services. • Serve as additional Video Operations Center POC and gains technically proficiency on operation of PolyCom Multi-point Conferencing Unit equipment. • Assists in data collection for submission to NGB Distance Learning Program. • Manages the installation, set up, and technical support of the state's Distributed Training Technology/ Distance Learning Network.

Raleigh-Durham, North Carolina Area

• Provide assistance to customer with failed Node issues, Cluster issues, replacement parts, and troubleshooting errors.• Read customer logs from the Nodes and Clusters• develop resolutions to problems of limited scope and follows standard practices and procedures• record and update customer calls on Customer Service Call Tracking Databases in a timely and accurate manner• Operating Systems (UNIX, Windows, and/or MVS), Networking (Ethernet, Fibre Channel, iSCSI), Storage Area Networks, Network Attached Storage, and Databases• provides necessary follow‐up with customers and Customer Service Management to ensure issue is satisfactorily resolved• provide technical support to field support personnel, EMC customers and EMC distributors

Master'S Degree, Digital Forensics Science, 3.29

Bachelor'S Degree, Computer Science, 3.12

Certificate, Computer Forensicis And Digital Investigation, 3.75