Danielle Manning Email & Phone Number

United States

-Provide end user support for incoming queries and issues relates to hardware, software, and networking.-Deliver expectational customer service to all CTC employees and contractors during the lifecycle of customer support and issue resolution.-Maintain appropriate documentation in tickets and related systems-Developed and document solutions in the form of.

• Monitoring threat intelligence sources and working with vendor and other teams to fully take advantage of the platforms and data
• Providing summaries of the current threat environment and profiles on primary threat actors that maybe targeting the organization and disseminating actionable intelligence to relevant stakeholders
• Use threat intelligence to investigate the Nokian Tyres environment for various threats and other concerns, and escalated results to the system owners for remediation
• Assist with the monitoring of the Nokian Tyres network to identify threats using various tools available
• Working with vendors and the Cybersecurity team to improve Nokian Tyres threat intelligence and response capabilities
• Understand and stay current on best practices and guidance on achieving security.

Colchester, Vermont

Provide support for Nokian Tyres end computing devices.Work within the global IT ticketing system. Work for continuous improvement with procedures and policies.Support the overall goal to use ticketing system but provide flexibility to respond ad hoc when required.Provide guidance and mentorship to the support team as it grows over time.New employee.

Williston, VT

First level IT support for users, including: Provide technical assistance and support regarding installation and configuration of employee IT equipment, Basic, routine maintenance tasks, Follow diagrams and written instructions for assisting all users, Identify and escalate situation requiring urgent attentionSupport various IT Functions, including: set up.

Swanton Vermont

• Manage the first line support requests for computer (Desktop, Laptop, printer), hardware related and telecommunications related issues
• Complete service requests in a timely and professional manner; escalating critical issues when necessary
• Manage and document projects as assigned
• Provide assistance for Microsoft Office applications
• Install, support and maintain Microsoft Windows XP/7
• Support productivity software (Macola - ERP, MS Office, Access, Adobe Acrobat and Crystal Reports)

Burlington, Vermont Area

• Serve as local technical resource coordinator and POC on policies and procedures for accessing OIT products and services including new software, wireless devices, calling cards, audio conference calls, S Drive access.
• Provide on-site technical support to monitor and track end user trouble calls to the Help Desk and, as required, provide necessary support for resolution.
• Provide immediate end user support for all field executives such as the FSD, on-site senior staff or others so designated by the FSD.
• Provide advice / support to the staff on Microsoft products as well as COTS products and other application configurations.
• Set up and maintain Voicemail/ VolP systems.'
• Coordinate telephone line installations and moves at the off-site, on-site airport, and spokes.

• Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
• Designed SharePoint master page and page layouts, serving as company's main SharePoint support for all technical complications.
• Consistently met deadlines and requirements for all production work orders.
• Classrooms, and Enhanced meeting sites, Verifying configuration management, user management and maximum operational availability.
• Provide documentation to NGB, and staff as necessary to meet suspense deadlines.
• Provides technical assistance to Web Design and management personnel as required to maximize multimedia resources.

Raleigh-Durham, North Carolina Area

• Provide assistance to customer with failed Node issues, Cluster issues, replacement parts, and troubleshooting errors.
• Read customer logs from the Nodes and Clusters
• develop resolutions to problems of limited scope and follows standard practices and procedures
• record and update customer calls on Customer Service Call Tracking Databases in a timely and accurate manner
• Operating Systems (UNIX, Windows, and/or MVS), Networking (Ethernet, Fibre Channel, iSCSI), Storage Area Networks, Network Attached Storage, and Databases
• provides necessary follow‐up with customers and Customer Service Management to ensure issue is satisfactorily resolved

Master'S Degree, Digital Forensics Science, 3.29

Bachelor'S Degree, Computer Science, 3.12

Certificate, Computer Forensicis And Digital Investigation, 3.75