Danielle Manuel Email & Phone Number

United States

Employ excellent communication skills to converse with executive teams regarding ongoing improvements and quality control efforts. Exhibit sharp analytical skills to assess current practices, identify underperforming areas, and deliver effective solutions. Strengthen results by drafting comprehensive operating manuals and detailed training materials. Break ground on new assessment tools and testing strategies to track and monitor progress towards goal per quarter.Place great value on positive client experiences by implementing changes based on their feedback.Draft documentation outlining planning cycles, product development, and audit guidelines.Equip the company for continued success by verifying total compliance with regulatory requirements.Advanced from the rating and resolutions team to contracting in 1 month due to exemplary performance.

Overland Park, Kansas, United States

Served as a reliable source of insight on potential improvements to business methods and internal controls. Mitigated errors by utilizing a strong attention to detail while implementing data entry requirements and specified techniques. Executed in-depth review of all customer and account information within internal databases. Point person on conducting audits across several units of the company including operations, finance, and compliance.Extracted missing data from several systems to create complete data sets within backup databases.Sharpened meticulous research, analytical, and critical thinking strengths in a position focused on accuracy.Thrived in a fast-paced environment and excelled within strict deadlines due to excellent multi-tasking skills.Prepared new techniques for generating reports through Microsoft Excel, which elevated productivity.

Greater Atlanta Area

Substantiated efficient workflows by supervising all administrative and operational responsibilities including routing heavy phone lines, managing calendars, confirming appointments, and providing exemplary customer service. Transformed managers' visions into full-scale operational manuals to provide employees with a point of reference regarding requirements and objectives. Exemplified solid organizational skills to coordinate logistics with third parties.Analyzed daily practices to pinpoint costly and ineffective procedures make improvement recommendations.Streamlined communication with providers regarding inbound and outbound shipments.Maintained a sharp focus on operational effectiveness, efficiency, and profitability.

Greater Atlanta Area

Reduced the number of delivery delays by facilitating open lines of communication with field engineers and assessing their progress. Contributed a deep insight into strategic planning, implementing new processes, and developing systems to support operational growth. Maximized business retention by enhancing customer service and producing top-tier project deliverables. First point-of-contact for clients regarding project status and the associated costs of labor.Bridged communication between customers and staff by holding meetings and addressing pain points.Significantly increased customer satisfaction rating by 18% due to innovative approaches and strategies.Adapted quickly to shifting priorities while offering ongoing instruction and training for employees.

Bachelor Of Business Administration - Bba, Information Systems, Minor In Information And Security Assurance

Study Abroad Trip, Kennesaw State University July 2018

High School Diploma