Realizei auditoria interna com base na norma ISO 9001, auxiliei na organização da semana da qualidade, bem como efetuei atendimento em campo em clientes da organização.

I was responsible for the ISO 9001, 14001 and ISCC Plus certifications of two sites, coordinating internal and external audits, in addition to supervising the maintenance of company certifications. Developed and implemented action plans to resolve non-conformities and optimized quality control processes, reducing rework and improving efficiency. I also led the team in critically analyzing KPIs and implementing continuous improvements, ensuring compliance with ISO standards and customer satisfaction.

I worked on the management of non-conformities, including customer complaints, from identification to resolution, carrying out root cause analyzes and developing corrective actions. I coordinated the creation and updating of manuals, procedures and work instructions, in addition to training employees in best quality practices. I was also responsible for analyzing performance indicators and collaborating in audits, ensuring the maintenance of ISO certifications.

I carried out internal audits and monitored external audits, helping to prepare documentation and implement suggested improvements. I was responsible for managing quality system documents, including the development and review of operational procedures. I participated in process mapping projects, contributing to the optimization of operations and compliance with established standards.

I assisted in managing the company's quality system, including adapting it to the new 2015 version of ISO 9001 and 14001 standards, as well as organizing and keeping records and documents updated. I participated in internal audits, helping to identify areas for improvement. Controlled non-conformities, monitoring the implementation of corrective and preventive actions. Also I contributed to the dissemination of good quality practices among employees.

During the internship, I was responsible for supporting the quality team in maintaining the integrated management system. I helped organize documents and records, participated in internal audits as an observer and collaborated in the preparation of quality reports. I had the opportunity to familiarize myself with ISO standards and contribute to the implementation of operational procedures.