Danielle Marr Email & Phone Number

Leominster, Ma, Us

Boston, Massachusetts, United States

Boston, Massachusetts, United States

• Make outbound calls to try and conduct 30 minute assessments for a newly launched program with LTCI members• Explain the ins and outs of the program to LTCI members• Record answers in Salesforce CRM• Make outbound calls to schedule assessments needed for LTCI claimants• Source available nurse assessors to perform telephonic and virtual assessments and schedule them using When I Work and Zoom platforms• Record all action taken per case in internal CRM system• Answer inbound calls from 5 different business lines as they are served and address questions/schedule appointments when required• Document process changes and update internal SharePoint sites• Trains all new employees and backs up manager when unavailable, taking escalations when needed

Westborough, Massachusetts, United States

• Answer high volume of inbound calls in a fast-paced environment answering how to questions and instructing on best practices• Complete documentation thoroughly and in a timely manner after each contact• Exceeds all goals for key performance indicators• Exceptional ability to de-escalate irate clients• Identify patient safety related issues and escalate accordingly per company policies• Participate in team and company meetings as needed• Responsible for training all new hire employees

Weston, Massachusetts

Subject Matter Expert for Cloud Search Resume productsReview customer contracts to confirm it correctly reflects products purchased as written on sales ordersParticipate in internal and external customer kick off calls and provide contact information for questions/issuesDetermine potential implementation risks for proposed customer solutionResponsible for implementing products and providing internal and external customer access informationCreate user lists containing all pertinent information for Cloud Search solutionCreate CAT codes to provide customer access for solutions integrated with an ATSClearly document all actions performed during implementation processManage and maintain email queue where customer issues and new implementations are reportedTroubleshoot technical issues and document/manage identified defects where applicable

Weston, Massachusetts

Provides technical support for an Applicant Tracking System for 40+ government agenciesProvide technical support for the Ohio Means Jobs web site and Veteran’s Career Sites and VA Virtual Career FairsDedicated support representative for three large agencies that use our ATS: Department of Treasury Department of State Federal Deposit Insurance CorporationResolve inbound phone calls/emails from government HR Specialists and applicants on technical issues occurring in the systemDocument all reported issues thoroughly using Heat Call Tracking SystemPerform testing and document defects found in the system after a releaseResponsible for running monthly reports internally and externallySubject Matter Expert for Monster Hiring Management, USAJOBS, and Monster softwareMentor coworkers when they need assistance troubleshooting issuesResponsible for training all newly hired employeesRepresents Monster Support in bi-weekly client meetings

Provided support for an application tracking system for 40+ government agenciesCommunicated with government HR Specialists/Recruiters on technical issues Provided technical support for applicants having technical problems applying using hiring management systemContracted to support the USAJOBS website for applicants and recruitersAnswered applicant and recruiter emails and resolved technical problems (approximately 150-200 emails a day)Answered phone calls and resolved technical issues applicants/recruiters were experiencing with the web site (approximately 30-40 calls a day)

Business Administration And Management, General

Currently enrolled in Business Management Transfer Program to receive Associates Degree

General Studies