Danielle Coats Email & Phone Number

Orlando, Fl, Us

Miami, Florida, Us

• Project Managing with Wisetail to assist with implementation of new platform including creating courses for each hourly position and management training• Help design the platform to be user friendly and create user engagement • After review of materials and time spent in their restaurants, provided suggestions and recommendations for further training needs

Orlando, Florida, Us

Initial focus on Management training with ongoing collaboration with hourly training team to provide engagement, assistance, and financial wins within our field teams.• Oversaw communications to all new Managers, Chefs in Training, and current Assistant General Managers and Executive Sous Chefs in pipeline training. • Updated all Management, Chefs, and Hourly training accordingly as updates and and trends progressed.• Maintained ServSafe Manager Records of all Field Managers and Team Leaders and maintained Administrator guidance to teams with OpenTable platform. • Content Builder and administrator for LMS platform “Wisetail” to continue to maintain team engagement.• Super User on FOURTH HR & Payroll/ATS, Hotschedules, Daymark Labeling System, and NCR Back Office (NBO) platform to assist with creating training materials for field management and help troubleshoot along the way.• Created and organized new restaurant opening training for new company concept • Assisted Culinary and Distribution to proof and format recipes, while providing previous operations feedback and gain insight to menu rollout materials needed. Rollout materials included, Guides, videos, live organized PowerPoint webinars, and LMS modules.• Provided ongoing seminar training presentations (JUMP TEAM) to elevate service standards in our restaurants

Oversaw financial management of 4 million dollar restaurant while focusing on P&L, invoicing, and adhering to budgets while maintaining a positive work environment• Hired and Orientated new team members to best round out our team while supervising 60+ hourly team members and 4 salaried managers.• Forecasted within 3% of trend while scheduling to GPLH objectives set by Support Center.• Inventory Guru, worked with team to best understand and streamline our FBLR to hit our food and beverage cost targets• Increased Private Events and Catering sales over previous year by updating processes and focusing on Local Store Marketing to continue to drive sales.

Coordinated all service team efforts including scheduling, new hires, ongoing development, and all meetings.• Scheduled for service team which included 30 Servers, 8 Host, 6 Server Assistants,8 Bartenders• Assisted with Management trainingo Training location for all company FOH/BOH managerso Trained 15-20 new managers from GM/EC to AM/SC.• First Half RTC in Sarasota Bravo Coastal Locationo Organized and executed training for new restaurant opening which includedSupervising 6 Hourly Training Team and working closely with Restaurant Management Team to receive desired resultso Assisted with setting up restaurant and bridging the communication gap between Corporate and the Restaurant itself• Traveling Field Manager o Assisted with 5 other locations from 1-5 weeks at a time to alleviate location stress such as manager leaves and HR issues

• Opened 8 new restaurants as Bar Trainer companywide, Lead Training for 6 of 8 Openings.• Setup the restaurant and bar for easier execution for all team members• Trained hourly team for 6 days of intense training classes • Assisted with initial order,liquor inventory, bar setup and design

• Trained all new servers and bartenders including follow and classroom training• Closing Shift Lead to ensure sanitation standards and provide accountability to team• Assisted with bridging gap between hourly team and management team when needed