Human Resources Manager at Nordstrom - August 2016 – November 2016• Support all areas of Human Resources for over 200 employees.• Attract, recruit and hire top talent.• Clearly set and communicate employee performance expectations to meet store and department goals.• Provide consistent, timely and direct feedback, recognizing positive results and identifying opportunities for improvement.• Identify and provide learning and growth opportunities to develop teams with a diverse set of skills and experience.• Participate and lead store rallies, team meetings and trainings.• Identify opportunities to grow the business.• Support a culture that inspires employee engagement, commitment and impact results.• Promote ongoing coaching through completion of all performance management touch points (Business Reviews, 60 day Reviews, and Annual Performance Reviews)• Provide support to managers for coaching and developing their team.• Help teach and coach department managers to effectively manage routine employee issues.• Know store and department current performance against sales goals and support plans to respond to trends.• Complete all administrative tasks and paperwork and communicate necessary information to employees.

Human Resources Assistant at Nordstrom - September 2013 – • Support all areas of Human Resources for over 200 employees.• Attract, recruit and hire top talent. • Clearly set and communicate employee performance expectations to meet store and department goals.• Provide consistent, timely and direct feedback, recognizing positive results and identifying opportunities for improvement.• Identify and provide learning and growth opportunities to develop teams with a diverse set of skills and experience. • Participate and lead store rallies, team meetings and trainings.• Identify opportunities to grow the business.• Support a culture that inspires employee engagement, commitment and impact results.• Promote ongoing coaching through completion of all performance management touch points (Business Reviews, 60 day Reviews, and Annual Performance Reviews)• Provide support to managers for coaching and developing their team.• Help teach and coach department managers to effectively manage routine employee issues.• Know store and department current performance against sales goals and support plans to respond to trends.• Complete all administrative tasks and paperwork and communicate necessary information to employees.

• Hire and develop sales team. • Create environment that is passionate about customer service through an enthusiastic and supportive floor presence. • Inspire employees by setting the example of excellent service and sales. • Teach and coach the selling process, ensuring employees deliver outstanding service and maximize sales opportunities. • Understand and practice the Nordstrom values: good judgment, leadership, ownership and responsibility, enthusiasm and passion for the business, open communication, collaboration, and quality service. • Present a professional image in appearance, words and actions. • Collaborate with various teams and across departments within the Nordstrom company: merchant team, visual team, Regional Manager, and Store Manager. • Communicate product needs to Regional Manager and Buyers based off of product sell through and percent to department. • Build positive team relationships throughout the store and Company: team incentive programs, Annual Performance Reviews, 45-day Reviews, Pay Period Reviews, and Opportunity Checks. • Plan, prepare and execute events and promotions to increase volume and profitability. • Merchandise department floors according to the latest styles, trends and products.

• Demonstrated enthusiasm for selling. • Prepared for work by knowing department goals, checking daily figures, setting personal goals, walking the floor and knowing key items. • Handled all customer concerns in a proactive, positive and solution-oriented manner. • Continually developed knowledge of current fashion trends and product. • Understood and practiced the Nordstrom values: good judgment, leadership, ownership and responsibility, enthusiasm and passion for the business, open communication, collaboration, and quality service. • Partnered with Department Manager and Merchandising Team to ensure that employees have a high level of product knowledge and deliver outstanding service. • Partnered with Department Manager and Visual Team in planning and executing department special events, campaigns and personal appearances. • Partnered the Department Manager in planning, preparing and executing a business plan to achieve volume and profitability goals. • Communicated a clear and compelling vision to inspire team members.

• Acted in the best interest of the customer at all times. • Understood and practiced the Nordstrom values: good judgment, leadership, ownership and responsibility, enthusiasm and passion for the business, open communication, collaboration, and quality service. • Actively sought current fashion and product knowledge. • Demonstrated an enthusiasm for selling. • Provided an exceptional Nordstrom experience. • Handled all customer concerns in a proactive, positive and solution-oriented manner. • Built positive team relationships. • Built personal clientele through the development of meaningful customer relationships. • Maintained a balance between service and daily tasks. • Maintained sales-per-hour productivity at 60% or better than year-to-date hourly goal. • Graduated from the Future Nordstrom Leader Program.