My role encompasses two primary functions: HR/General Administration and Social Media Management/Public Relations.For administrative tasks, I visit the restaurant weekly to handle office management duties such as document creation, filing, supplier communication, and various ad hoc responsibilities.On the HR side, my duties include managing holiday entitlements, introducing new employees to the company, developing company handbooks/policies, handling grievances and disciplinary matters, and ensuring compliance with relevant legislation and employment law changes. I also oversee health and safety requirements, organize training, monitor employee performance, and facilitate personal development in collaboration with both staff and management.In addition, I manage social media accounts like Instagram, Facebook, Twitter, and Threads, as well as managing their Google account, I work with the website administrator to create graphics and visual content for consistent brand representation. Collaborating with restaurant management, to promote menu changes and offers to potential customers through content creation, SEO optimization, AI tools, and engaging with followers. As well as project managing marketing campaigns utilizing digital and grassroots strategies for the restaurant.

In my role at St. George, I started as a receptionist and later transitioned to the Office Manager position when another Receptionist was hired. My duties included overseeing five busy meeting spaces, catering breakfasts, and lunches, providing refreshments and technical support to our visitors, and delivering exceptional customer service to all, whether they are Millionaires or participants in our help-to-buy/affordable housing programs.As the Office Manager, I managed office operations, organised employee events, maintained inventory of office supplies, and collaborated with the finance director on our annual budget. Additionally, I supported the training of new clerical staff, during peak periods, I handled administrative tasks for PAs and senior management, such as compiling and distributing critical documents like board reports and contracts, collaborating with other PA’s and Secretaries for meeting schedules, this included creating and populating annual schedules for the Managing Director.

When presented with the opportunity to work for Qualitor Automotive UK, what stood out was the chance to be involved in launching a new business in the UK. Collaborating closely with the company's Director allowed me to contribute ideas, establish new processes, and enhance procedures, which has been motivating and empowered me to be more vocal compared to previous roles. My role included office administration, diary management, HR services, health & safety, customer account services, and financial planning for the finance board.Additionally, I was responsible for placing and overseeing new customer orders using CRM/EDI software, liaising with suppliers on behalf of our customers, preparing and submitting legal paperwork through the necessary channels and coordinating international travel for myself and colleagues. I also participated in organizing international trade shows, ensuring staff have proper clearance, managing event schedules, and arranging timely delivery and display of relevant stock. During these events, I represented the company officially and delivered presentations on behalf of our department. I often utilized Microsoft Office daily and kept abreast of the latest software and apps that aid me in my tasks. I have a keen interest in technology and often experiment with new and innovative methods to streamline workloads and office environments.

After working for Morgan Sindall Group as Temp Receptionist for a few weeks and leaving for another role, I was offered a F/T permanent position when it became vacant and took it with both hands. As I was already familiar with the company it was easy for me to settle in and continue effectively where I left off. Working alongside the CEO and Non-Exec Board Members within the organisation has given me valuable experience in working under pressure, sensitive data/information handling, and networking and social event organisation.Facilities management was also important within this role; Health & Safety, supplier contracts, repairs & maintenance, office budgeting and supply chain administration all played a key role in my day-to-day duties. An integral part of my role was to facilitate group-wide legal administration and ensure the Group General Counsel was aware and up to date with any legal claims and that they are allocated to correct departments. As this was the Group's Head Office, we were often host to meetings with the executive board, Investors, and other senior officials, it was required of me to manage and cater to all meetings booked for the Senior Management Team and any visitors. This involved managing multiple daily bookings for six meeting spaces, arranging food and beverages, setting up I.T / audio / tech services as well as monitoring the company conference call schedules and reconciling with BT when required. Overall, I was the go-to person for staff and visitors when visiting MSG Head office.

I was employed by Ciber UK to facilitate the relocation and manage their new offices in St. James Park London. Within my role I had to project manage the set-up of the new space, this included purchasing of new furnishings, decoration and layout. Introducing new processes for the office, booking systems and suppliers was something I enjoyed. My daily routine included opening the office ahead of other staff members arrival, managing H&S, meeting room bookings and the associated hospitality services and generally overseeing the day to day operations alongside the Sales Director. The office space was utilised by consultants when they were not working on-site this often meant I could be in the office working solo or have large teams to manage and provide working spaces/ Hot desks as required. I would also manage hotel bookings and travel for the team of 20 London based consultants, this involved using an authorised travel & booking partner to manage reservations. I enjoyed my time at Ciber UK as everyday was always different, the transient nature of the business means the relationships forged between colleagues when they were at the office were highly important and it was often my role to organise team bonding and social events to ensure a healthy work/life balance.