Danielle Mayo Email & Phone Number

Houston, Texas, United States

• Answered all customer and other warehouse questions about flooring materials, product prices and availability of options to shipping material. • Receive all incoming shipments of materials for warehouse stock and future customer orders. I ensure that all information regarding shipment arrival, square footage, material name and pricing is inputted into the warehouse database. • Fax shipment BOLs and customers invoices of payments to the correct parties for communication to warehouse leadership. • File/ organize all important documents of incoming and outgoing shipments that ship.

Baytown, Texas, United States

• Lead stand-up meetings to ensure that the team knows their daily goals and expectations for the day to day. • Train and certify operators (Forklift, packing, picking, loading etc) • Use problem-solving tools and collaborate with the team members to eliminate any safety concerns or potential issues. • I answer inbound sales calls and make outbound calls to LTL carriers and sales reps to ensure that customers orders are shipped in a timely manner. • Troubleshoot customer issues during the delivery process. • Identify process constraints and use lean management techniques to improve material flow, quality, and inventory accuracy.

United States

· Cultivate and sustain a safe environment, high-quality customer delivery, professional driver experience, and a positive culture.· Drive process-improvement efforts and the implementation of both business processes and technical solutions.· Champion excellent driver and customer experience while continuously improving Amazon’s last mile on road performance. Be a subject matter expert for all Delivery Associates and Delivery Service Partners process areas. · Manage Associate training processes and on road audit mechanisms for Delivery Associates.· Participate in negotiations for Delivery Service Partners dispute resolution, specifically approving payment, determining payment adjustments where appropriate, and managing the DSP invoice process.· Partner with regional Fleet Management leadership to validate vehicle demand and road worthiness and general compliance to the Fleet Management Program.· Lead daily SUMs with the DA population to drive quality and engagement.· Execute DA scheduling strategy through optimization of delivery route assignment.· Oversee response to customer/TOC escalations.· Monitor Driver staffing and fleet pipeline to ensure sufficient capacity.