Danielle Mays Email & Phone Number

Remote

Responsible for development and continuous training of affiliates participating in our direct repair programs. Measured KPi’s and adjusted trainings to ensure compliance. Managed relationships between insurance partners and affiliates. HIGHLIGHTS OF ACCOMPLISHMENTS: Maximize program growth and effectiveness by analyzing data and identifying areas for improvement.Build out training programs based on overarching needs as well as focused trainings based on individual… Show more Responsible for development and continuous training of affiliates participating in our direct repair programs. Measured KPi’s and adjusted trainings to ensure compliance. Managed relationships between insurance partners and affiliates. HIGHLIGHTS OF ACCOMPLISHMENTS: Maximize program growth and effectiveness by analyzing data and identifying areas for improvement.Build out training programs based on overarching needs as well as focused trainings based on individual gaps in knowledge Build SOP’s to minimize loss exposure and compliance within the program Customize Training plans to ensure shops succeed based on group metric and individualized goals Conduct group/Individual training based on market need Show less

Nashville, Tennessee, United States

esponsible for ordering insurance, title docs, subordinations and other 3rd party docs. Keep in constant communication with borrowers, loan originators, closers and title. Ensure the loan is ready for underwriting in expected turn times. Current NPS 98.7% satisfaction rating, resubmissions at .7, day from initial approval to CTC 5.48. HIGHLIGHTS OF ACCOMPLISHMENTS: Audit mortgage package to find deficiencies and quickly and clearly communicate needs with customer to achieve… Show more esponsible for ordering insurance, title docs, subordinations and other 3rd party docs. Keep in constant communication with borrowers, loan originators, closers and title. Ensure the loan is ready for underwriting in expected turn times. Current NPS 98.7% satisfaction rating, resubmissions at .7, day from initial approval to CTC 5.48. HIGHLIGHTS OF ACCOMPLISHMENTS: Audit mortgage package to find deficiencies and quickly and clearly communicate needs with customer to achieve the goal of closing sooner. Communicated status and identified opportunities and challenges for achieving our goals. Ensure compliance while also delivering outstanding customer service by understanding each customers primary need. Show less

Los Gatos, California

Began as an estimator trainee, advanced to estimator, satellite manager with an average CSI of 99.97%; the highest in company record, and finally upper management with a focus on insurance relations and training. I have knowledge in auditing estimates for KPI, insurance compliance, and OE procedures. I have advanced training in repair procedures and ScoreCard. I have developed plans to make my store top of the market in the region for several insurance carriers. HIGHLIGHTS OF… Show more Began as an estimator trainee, advanced to estimator, satellite manager with an average CSI of 99.97%; the highest in company record, and finally upper management with a focus on insurance relations and training. I have knowledge in auditing estimates for KPI, insurance compliance, and OE procedures. I have advanced training in repair procedures and ScoreCard. I have developed plans to make my store top of the market in the region for several insurance carriers. HIGHLIGHTS OF ACCOMPLISHMENTS: Audited multiple stores to provide customer training plans Provided incentives based on each shops motivating factors Surpassed all sales goals while maintaining the highest level of customer service the company has seen. Show less

Los Gatos, California

Los Gatos, California

My main objective was to be a liaison between the body shop and our customers. From there, I had a multitude of other duties included, running our A.R department where I was able to personally reduce our aged balances from $250,000 to $125,000 in just a few months. I also had the privilege to work on the administrative side of the operation, this included: ensuring that all files were BAR compliant, processed all payroll, and worked hand in hand with our HR department to address any internal… Show more My main objective was to be a liaison between the body shop and our customers. From there, I had a multitude of other duties included, running our A.R department where I was able to personally reduce our aged balances from $250,000 to $125,000 in just a few months. I also had the privilege to work on the administrative side of the operation, this included: ensuring that all files were BAR compliant, processed all payroll, and worked hand in hand with our HR department to address any internal controversies that our team had. Lastly, when the branch manager went out on medical leave, I took over all day-to-day operations for a 6-month period. Show less