Danielle Mazzilli Email & Phone Number

Dumont, Nj, Us

Part of medical office team with 30+ members; provided customer service, scheduling and fielding a variety of routine and ad-hoc questions and requests supporting board certified physicians. • Greet both new and existing patients up to 100 per day and became their primary point of contact from the first step into the office to the last step out of the office.• Schedule office visits and communicate medical testing results for patients through phone calls, e-mails and in person inquiries using patient portal.• Updated and maintained all relevant patient personal and medical information while aware of confidentiality and safe-keeping of sensitive details.• Improved office file chart and processes and maintained a smooth transition of this task when training new co-workers.• Triaged the phone systems and answered multiple customer and insurance calls and requests every hour while multi-tasking other office and administrative duties.• Managed in house supply inventory and relationships with outside vendors. • Trusted with patients’ payment information and collected and posted co-payments.• Piloted the tele-med billing listings during peak COVID months and helped facilitate training on this procedure throughout the administrative staff

Part of office administrative team that provided critical administrative support to medical staff• Scheduled patient appointments and maintained records of safe-keeping.• Assisted physicians and medical staff with routine tasks and ad-hoc projects.