Danielle Mcburnette Email & Phone Number

United States

United States

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.Evaluated trends and recommended enhancements to customer service policies, boosting team performance and customer satisfaction scores.Maintained accurate and current customer account data with manual forms processing and digital information updates.Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer… Show more Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.Evaluated trends and recommended enhancements to customer service policies, boosting team performance and customer satisfaction scores.Maintained accurate and current customer account data with manual forms processing and digital information updates.Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.Directed incoming calls to internal personnel and departments, routing to best-qualified department Show less

United States

Enhanced projects with efficient schedules, coordinated related documents and organized resources to support unique demands.Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.Managed high levels of call flow and responded to teams technical support needs of customers.Demonstrate sound customer service… Show more Enhanced projects with efficient schedules, coordinated related documents and organized resources to support unique demands.Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.Managed high levels of call flow and responded to teams technical support needs of customers.Demonstrate sound customer service and telephone etiquette in responding to customer calls or inquiries for service and supportDemonstrate strong attention to detail, problem solving, and a desire to provide outstanding customer support.Delivered top-notch administrative support to office staff, promoting excellence in office operations. Show less

United States

Trained and developed new sales team associates in products, selling techniques and company procedures.Maintained organized, presentable merchandise to drive continuous sales.Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.Maintained records related to sales, returns and inventory… Show more Trained and developed new sales team associates in products, selling techniques and company procedures.Maintained organized, presentable merchandise to drive continuous sales.Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.Maintained records related to sales, returns and inventory availability.Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.Educated customers on promotions to enhance sales.Delivered scripted sales talks to customers reached via manual and automatic dialing systems. Show less