Danielle Mccarter Email & Phone Number

United States

Olympia WA

Puyallup, WA

The Western Institutional Review Board (WIRB) was founded in 1968 to provide human subject protection in research. Over the years, we have expanded our services to meet the ever-changing needs of the global research community. Today, WIRB offers review services for more than 400 institutions, all major sponsors, most Contract Research Organizations (CROs).

Greater Seattle Area

- Prepared and facilitated call center office closure procedures and processes due to restructuring within Delta Air Lines Reservations Division. - Organized smooth transition processes within multiple departments due to merger, including blending and reconciling organized labor group to non-union workforce while retaining employee/management relations..

Atlanta, GA

Project Manager for $2 Billion division sales incentive. Goal achieved. Developed next generation service recovery compensation tools, establishing vendor association, process improvement. Established process flow for web conferencing standards to support communication, training and routine briefings.

Greater Seattle Area

Manager of Supervisors, Reservations office Seattle Wa2008-2010 Growth of department from 25 to 75 call center supervisors during merger between Northwest Airlines to Delta Air Lines, streamlining processes and improved customer service initiatives from a blend of best practices in both companies.

Greater Seattle Area

Skills and services included providing technical assistance to both internal and external customers. Subject matter expert in Loyalty Programs both facilitator and training leader in frequent flyer program and domestic and international ticketing.