Danielle Mccarthy Email & Phone Number

Stonington, CT, US

Ottawa, Ontario, CA

As the Vice President of Support Services, I lead a dynamic team dedicated to delivering unparalleled customer satisfaction and optimizing operational efficiency. My role involves championing customer-centric initiatives, streamlining support processes, and driving continuous improvement to enhance both the quality and efficiency of our support services. I.

Ottawa, Ontario, CA

*Overseen all aspects of Customer Service and Professional Services Operations, ensuring the delivery of exceptional support and service quality to small-to-mid market water utilities. Implemented operational best practices that drive efficiency, customer satisfaction, and overall performance.*Actively lead the integration of newly acquired companies into.

Ottawa, Ontario, CA

• Transformed the customer experience and perception by successfully raising NPS (Net Promoter Score) from 8 to 77, demonstrating a significant increase in customer satisfaction and loyalty.
• Implemented strategic initiatives resulting in a remarkable reduction in customer support tickets from 500 to 77, streamlining issue resolution processes and optimizing customer support efficiency.
• Built and led a dedicated and high-performing team, fostering a collaborative and customer-centric culture within the organization.
• Successfully shifted the perception of customers, transforming the company into a customer-centric organization known for its commitment to providing exceptional service and meeting customer needs.

• Results-driven professional with a proven track record in market analysis and business development. Adept at assessing customer needs through thorough market research and staying abreast of industry trends and.
• Conducted comprehensive market research to identify customer needs and preferences, resulting in a 15% increase in customer satisfaction.
• Developed and nurtured strong vendor relationships, ensuring reliable product quality and timely shipping, contributing to a 20% reduction in supply chain disruptions.
• Efficiently managed inventory and implemented impactful in-store and event displays, leading to a 25% increase in product visibility and sales.
• Successfully orchestrated off-site event logistics, enhancing brand presence and driving customer engagement.
• Spearheaded a business transformation initiative, leveraging ecommerce and social media to modernize the go-to-market strategy, resulting in a 30% increase in online sales and market reach.

Fremont, CA, US

• Serving as a National Account Manager, my core responsibilities encompassed the successful management of global accounts and achieving individual revenue targets.
• Cultivated and nurtured strong, enduring relationships with both prospective and established clients, ensuring their needs were met with excellence and dedication.
• Proactively sought out and identified untapped business prospects, initiating effective communication strategies with key decision-makers to explore and seize new opportunities.

Kansas City, MO, US

• Spearheaded sales and business development initiatives for "Club Standards" nationwide, driving revenue growth and market expansion.
• Successfully marketed and sold Club Standards Assessment Packages and coaching education programs, achieving exceptional sales targets.
• Pioneered the creation and sale of pre-packaged and pre-recorded marketing & sales seminar series using Adobe Systems, resulting in increased outreach and accessibility.
• Crafted captivating InDesign & Illustrator presentations for fee-based live educational seminars, enhancing engagement and participation.
• Developed a sustainable business model and established a robust organizational framework, optimizing revenue and profitability.
• Identified innovative "trendsetter" ideas through extensive industry research and analysis of related events, publications, and announcements.

Chelmsford, England, GB

• Led and directed business development activities for Teledyne e2v's global sales organization, overseeing a substantial annual revenue of more than $1B.
• Pioneered the creation and implementation of robust global sales processes, optimizing efficiency and effectiveness for over 100 field sales team members worldwide.
• Successfully deployed the global CRM/SFA solution (Salesforce.com) and associated business processes, enhancing customer relationship management and sales performance.
• Fostered seamless communication and alignment between marketing processes and global/regional sales strategies, ensuring a cohesive approach to market positioning.
• Efficiently managed sales and customer contact data, maintaining accurate and up-to-date records for improved decision-making and customer engagement.
• Spearheaded the development and management of lucrative US-based sales leads, driving business growth and market penetration.

Lincoln, Rhode Island, US

• Spearheaded all corporate lead generation and business development initiatives for the CA Information Governance Business Unit, driving revenue growth and market expansion.
• Successfully managed a critical SAP to Salesforce.com integration project, overseeing system mapping and data migration to ensure seamless transition and optimal data utilization.
• Excelled as a Salesforce.com (CRM system) administrator, conducting configuration, data modeling, and data import while ensuring strict compliance and usage adherence. Implemented executive reporting templates for.
• Led the worldwide deployment of Salesforce.com to 3000 sales representatives across CA, optimizing sales team productivity and enhancing customer relationship management.
• Efficiently managed bi-monthly marketing web-based seminars, orchestrating attendee generation, tactical coordination, and web seminar delivery. Implemented effective follow-up strategies to maximize engagement and.
• Facilitated the smooth transition and knowledge transfer process from business development lead generation to sales opportunity, ensuring seamless collaboration and information flow between teams.

Bachelor Of Applied Science (Basc), International Business & Japanese Language

Japanese Studies

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