Danielle Mccormack Email & Phone Number

Paxl is a logistics service by Singapore Airlines offering customised cross-border delivery solutions to and within Asia Pacific marketsFind out more Paxrl.com

Experienced Customer Service Representative with a demonstrated history of working in the airlines/aviation industry. Skilled in Airports, Commercial Aviation, Airlines, Customer Service, and Aviation.

My current position is with British Airways where I work as a contact agent for the highest level and most valued customers of the company and the frequent flier programme.Members of the Gold Guest List and Premier level of the Executive Club contact me for assistance with their accounts, claiming missing Avios or updating personal details. I also assist them with new flight, hotel and car hire bookings, changing and amending current flight bookings, checking availability, quoting for cabin upgrades and recommending different products British Airways have to offer customer. I am able to recognise opportunities to upsell the products such as extra baggage, pre-paid seating, room upgrades, airport transfers and cabin upgrades due to my extensive knowledge of the products