Danielle Mccracken Email & Phone Number

Dartmouth, Ns, Ca

At Office of Service Nova Scotia I train clients on how to send file creations. I Provide customer service to our clients by retrieving files and maintain security on restricted files. I prepare boxes at our head office and satellite offices for storage at off site storage facilities. I have created and maintained a database. I have helped to inventory boxes from other divisions and update the database with this information. I prepare boxes for on-site destruction by completing the Records Disposition Authorization (RDA) forms. I have trained a student from NSCC on our daily procedures while she was here for her placement I keep statistics up-to-date using an excel spreadsheet. I have moved files from different locations in an orderly manner. I have written standard operating procedures for Service Nova Scotia Central Registry clerks. I have trained my co-worker on different functions of Microsoft Word. I prepared our Central Registry for a split/ move by preparing lists from the database to identify files for the other department. I developed a process for packing all files and tracking which box and location the files were moved to. I provided client services while moving/ splitting the central registry. I prepared the new central registry and unpacked all files in an orderly and timely fashion.

I processed requests using the database for the Records Center. I prioritized the requests from Urgent to Regular. I arranged for out of town requests to be sent using Canada Post, and arranged for Couriers for In-town requests. I helped to maintain all records in the database by checking in and out boxes and files. All paperwork for storage and disposition are received and classifications checked using STAR and/or STOR. I discussed problems regarding disposition dates on the Transmittal Shelf Lists with the records clerk or the Records Analyst for that department. When I received storage and disposition I verified the boxes with the corresponding paperwork. I entered boxes for Storage into the database and placed on our shelves using the locations provided. I have created spreadsheets using Excel. I generated box listing reports using the database. I provided support for various departments when questions arose regarding requests and storage. I maintained a high level of security. I maintained a proper amount of supplies including printer cartridges for the Records Center. I have written standard operating procedures I offered help to my coworkers in the area of Microsoft programs including Microsoft Word and Microsoft Excel.

Located files for consultants in addition to filing loose documents in the appropriate files. I created new files for new clients and updated labels for old clients when notified by the consultants. I searched for files using the databases. Inventoried old files that were not entered into the database. I helped prepare boxes for offsite storage. In addition, I preformed basic reception duties including answering and transferring phone calls, logging incoming mail, and arranged for couriers. I created standard operating procedures to help new employees in the File Room. I trained the Records Clerks on the functions of the email system, Groupwise.

Scanned documents into FileNet. I replaced the receptionist for her breaks and vacation days. Was required to answer and transfer phone calls, greet clients arriving for meetings, schedule pick-ups with Couriers, log mail into system and helped to prepare materials for conferences.