It Support Specialist
Installed and configured computer hardware, software, systems, networks, printers and scanners● Monitored and maintained computer systems and networks● Responded in a timely manner to service issues and requests● Provided technical support across the company in person and over the phone● Set up new user equipment/ Deactivated accounts● Repaired and replaced equipment as necessary● Isolated reoccurring technical issues to proactively address End User problems●… Show more Installed and configured computer hardware, software, systems, networks, printers and scanners● Monitored and maintained computer systems and networks● Responded in a timely manner to service issues and requests● Provided technical support across the company in person and over the phone● Set up new user equipment/ Deactivated accounts● Repaired and replaced equipment as necessary● Isolated reoccurring technical issues to proactively address End User problems● Escalated issues when required to level III Network Team,● Maintained and updated IT Equipment in asset tracking● Created and maintained in-house technical documentation including SOPs, Checklistsand equipment summaries Show less