Danielle Mclaren Email and Phone Number

July 2019 - to date - Client Support Specialist - Baker McKenzieResponsible for managing the end to end billing of an Industry Key Client from the opening of a matter to the submission of bills right through to the collection of funds. The primary goal is to minimize write offs and maximize profits. I serve as the primary point of contact both for the client and internal stakeholders including Partners, client managers, project managers and others to coordinate assignments, budgeting, billing, collections, and reporting.May 2011 - 2019 : Corporate Support Executive, Corporate Banking, Ulster BankIn this role I developed comprehensive experience in commercial and corporate banking with a strong focus on customer onboarding and service delivery. Highly skilled in AML assessment, I gained detailed knowledge of AML sanctions and regulations. I was an expert in customer onboarding , reviewing & updating KYC procedures and controls, service delivery and the training & mentoring of staff to achieve stated goals and objectives. Areas of ResponsibilityResponsible for all aspects of high level administrative support and customer service providing a wide range of functions including account opening, drawdowns and foreign and domestic payments. Stepped up as a New Account Sanctioner for the Corporate and Commercial Team, responsible for reviewing and sanctioning of all new products taken by the client ensuring AML regulations were met and in line with Bank Policy. I was the designated Security Officer for the Corporate Team, a key member of the unit's controls and drawdown team responsible for the checking and accurate completion of all sterling and currency loan drawdowns providing final sign off. October 2007- May 2011 Bank of Ireland - Head Office Credit Administration ExecutiveManagement and recovery of small retail debts putting into place repayment plans and monitoring through to full recovery.• First point of contact for case sensitive customers experiencing financial difficulty providing a mature, professional approach in response to their day to day requirements.• Worked with external bodies including Solicitors, Debt Solution Agencies and where necessary instructed Debt Collection Services.