Danielle Mcnaney Email & Phone Number

MNG Health is a leading healthcare communications company with nearly 20 years of experience successfully engaging healthcare professionals (HCPs) through peer-to-peer, personal and non-personal programs.• Daily utilization of web conferencing platforms including Adobe Connect, Intrado, Zoom Communications, & Arkadin.• Responsible for hosting virtual events to identify challenges and present on-the-spot technical solutions to create a successful live webcast environment for speakers & audience• Organizes, prepares & uploads meeting content for the virtual environment• Provides clients with an understanding of technical requirements for a successful virtual event and administers training as needed

• Increased sales with excellent customer service skills while developing relationships with regular customers. • Received Partner of the Quarter in Fall of 2020. • Followed drink recipes to deliver consistent drink quality, control costs and maximize guest satisfaction.

• Handled approximately 35-50 daily inbound sales calls with an average conversion of 48%• Developed trusting relationships with clients to understand their needs to help book dream trips• Utilized Microsoft Office daily to track and monitor success in position

• Assisted Store Manager with operations by completing and delegating tasks related to the maintenance of the Starbucks experience for customers. • Managed tills, cash deposits and store inventory. • Obtained certification in advanced Starbucks programs such as Coffee and Tea Master.

• Completed floor replenishment to guarantee availability and promote customer satisfaction• Operated MATRA to process cash, check and credit card transactions