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Customer Success leader with experience scaling teams in hyper-growth companies by streamlining processes, creating effective playbooks, and solving problems hands-on. Skilled at managing high-pressure situations and delivering practical solutions. Focused on leveraging the voice of the customer to drive improvements and enhance the customer experience.
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Senior Manager, RenewalsImprivataBoston, Ma, Us -
Manager Of Customer SuccessLusha.Com Apr 2021 - PresentBoston, Massachusetts, UsIn my time at Lusha, I've contributed to the organization's rapid growth, helping triple ARR by building and scaling the US Customer Success team and processes. Defining the customer lifecycle, developing strategic playbooks to drive key initiatives, and building a high-performing, customer-focused team of CSMs. Through user engagement, platform adoption, and tailored retention strategies, I've ensured customers achieve measurable success and long-term value with the tool. -
Customer Growth SpecialistHubspot Sep 2019 - Feb 2020Cambridge, Massachusetts, UsI identified upsell and cross-sell opportunities within the customer base, achieving 130% of quota within my first three months. My efforts focused on driving customer growth and delivering measurable value through strategic account management. -
Senior Account ManagerBrightcove Oct 2018 - Sep 2019Boston, Massachusetts, UsI managed a $2M ARR portfolio of up to 85 clients, achieving a 95% renewal rate and 150% of annual bookings quota. I partnered with clients to design impactful video strategies, ensuring measurable results, and was recognized with the 2018 President’s Club Award for outstanding performance. -
Account ManagerBrightcove Oct 2016 - Sep 2018Boston, Massachusetts, Us
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Talent Acquisition Operations AnalystAcquia Aug 2015 - Oct 2016Boston, Ma, UsManaged a multimillion-dollar hiring budget, optimized recruitment operations for 150+ open roles, and delivered key hiring metrics to executives. This role solidified my ability to streamline operations and leverage data to drive strategic outcomes. -
Talent Acquisition CoordinatorAcquia Dec 2014 - Aug 2015Boston, Ma, Us
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Business Development RepresentativeAcquia Dec 2013 - Dec 2014Boston, Ma, Us
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Sales AssociateMarathon Sports May 2012 - Sep 2014Waltham, Ma, Us•Educate clientele and deliver high end shopping experience to ensure each customer receives adequate product and technical specification information based on individual needs.•Open and close store according to operational procedures.•Maintain stock organization to ensure proper inventory•Spearhead in-store training programs in areas such as biomechanics, gait analysis, sales techniques and technical product knowledge.
Danielle Mcniff Education Details
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University Of Massachusetts AmherstFinance And Operations Management
Frequently Asked Questions about Danielle Mcniff
What company does Danielle Mcniff work for?
Danielle Mcniff works for Imprivata
What is Danielle Mcniff's role at the current company?
Danielle Mcniff's current role is Senior Manager, Renewals.
What is Danielle Mcniff's email address?
Danielle Mcniff's email address is dm****@****ass.edu
What is Danielle Mcniff's direct phone number?
Danielle Mcniff's direct phone number is (888) 922*****
What schools did Danielle Mcniff attend?
Danielle Mcniff attended University Of Massachusetts Amherst.
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