Danielle Mefferd Email & Phone Number

Elk Grove, Ca

• Analyze, research, and compile customer purchase orders of products and services ensuring orders are filled accurately and timely.• Perform quality assurance and quality control to ensure product and shipping information entered into the database is accurate.• Maintain current knowledge of all products and services offered by CPM in order to provide excellent customer service.• Independently respond to written and telephone inquiries from customers with accuracy.• Research… Show more • Analyze, research, and compile customer purchase orders of products and services ensuring orders are filled accurately and timely.• Perform quality assurance and quality control to ensure product and shipping information entered into the database is accurate.• Maintain current knowledge of all products and services offered by CPM in order to provide excellent customer service.• Independently respond to written and telephone inquiries from customers with accuracy.• Research, analyze, and resolve customer complaints with tact and professionalism.• Participate as a team member to develop company procedures.• Assist in training new staff on office policies and procedures.• Consult with customers to evaluate needs and determine best option.• Answer customer telephone calls regarding existing accounts. Show less

Sacramento, California Area

• Analyzed all online reporting for compliance with drought orders and other governmental mandates, including supplemental statement reports, appropriate permits, and verified that license reports were filed.• Performed quality assurance and quality control of drought related electronic Water Rights Information Management System (eWRIMS) database.• Analyzed and provided the Office of Information Technology with suggested database maintenance improvements and proposed changes to meet the… Show more • Analyzed all online reporting for compliance with drought orders and other governmental mandates, including supplemental statement reports, appropriate permits, and verified that license reports were filed.• Performed quality assurance and quality control of drought related electronic Water Rights Information Management System (eWRIMS) database.• Analyzed and provided the Office of Information Technology with suggested database maintenance improvements and proposed changes to meet the needs of drought related data collection.• Prepared all notifications for water rights reports, as well as, drought related correspondence related to online reporting.• Extracted data from the eWRIMS database, reviewed information, and ensured only current diverters in active status were included in mailing reports.• Responded to drought related and general questions from water diverters by researching the eWRIMS database, hard copies submitted or other media, and provided the information requested. Show less

Sacramento, California Area

• Processed payroll for permanent and intermittent employees.• Analyzed and resolved payroll issues to ensure correct and timely payment of wages.• Researched and responded to questions from Deputy Directors, Managers, Supervisors, and Rank and File employees.• Prepared and processed personnel documentation for hiring new employees, transfers, and promotions.• Maintained and audited attendance records for over 250 confidential employees.• Monitored, reconciled, and updated… Show more • Processed payroll for permanent and intermittent employees.• Analyzed and resolved payroll issues to ensure correct and timely payment of wages.• Researched and responded to questions from Deputy Directors, Managers, Supervisors, and Rank and File employees.• Prepared and processed personnel documentation for hiring new employees, transfers, and promotions.• Maintained and audited attendance records for over 250 confidential employees.• Monitored, reconciled, and updated the Leave Accounting System (LAS).• Prepared and processed new enrollments and changes to benefits for employees.• Prepared formal letters and memorandums regarding CalHR appeals, health benefits, and outstanding accounts receivables.• Complied with all state laws, rules, regulations, bargaining unit contracts, and departmental policies.• Trained new employees on office policies and procedures.• Coordinated and performed interviews for positions within Personnel. Show less

Sacramento, California Area

• Planned, directed, and oversaw the work of a team of 5 Personnel Specialists.• Provided one-on-one and group training to all levels of assigned Personnel staff.• Addressed disciplinary issues as appropriate.• Responded to upper management requests in a timely manner and made recommendations to resolve various situations.• Performed the most complex Personnel Transaction related issues on the behalf of the Personnel Specialist/Personnel Transaction Unit.• Communicated… Show more • Planned, directed, and oversaw the work of a team of 5 Personnel Specialists.• Provided one-on-one and group training to all levels of assigned Personnel staff.• Addressed disciplinary issues as appropriate.• Responded to upper management requests in a timely manner and made recommendations to resolve various situations.• Performed the most complex Personnel Transaction related issues on the behalf of the Personnel Specialist/Personnel Transaction Unit.• Communicated verbally and in writing with various control agencies to resolve issues, as well as, obtain information.• Attended regularly scheduled meetings with the Accounting Office, Personnel Supervisors, Managers, and Transactions staff.• Acted as lead in absence of colleagues. Show less

Elk Grove, Ca

• Met one on one with new patients to interpret and explain the Chiropractic system and resolve any issues they may have.• Performed initial review of Department of Transportation physicals.• Assisted in organizing and conducting health seminars.• Responsible for hiring and training of new employees on office policies and procedures.• Collected and reconciled payments received from patients and audited for accuracy.• Communicated with patients orally to gather pertinent… Show more • Met one on one with new patients to interpret and explain the Chiropractic system and resolve any issues they may have.• Performed initial review of Department of Transportation physicals.• Assisted in organizing and conducting health seminars.• Responsible for hiring and training of new employees on office policies and procedures.• Collected and reconciled payments received from patients and audited for accuracy.• Communicated with patients orally to gather pertinent information and to ensure accuracy in order to complete necessary medical forms.• Transcribed chart notes from doctors.• Scanned and filed medical records.• Contacted patients who missed their appointments and scheduled new and follow-up appointments.• Verified accuracy and completeness of information input into the database by trainees.• Provided customer service to the doctors and patients by distributing information and/or referring to appropriate records/resources.• Interacted with patients with confidence, confidentiality, and cooperation.• Communicated tactfully with frustrated patients in order to effectively handle the situation and minimize tension in the workplace.• Prepared confidential and sensitive data for the doctors and patients.• Ordered office supplies to ensure proper materials were on hand for day to day operation. Show less