• Strategic HR Leadership: Spearheaded the development and implementation of human resource policies and practices that successfully supported an increase in company size from less than 90 employees in 2015 to 260 employees in 2023.• Talent Acquisition & Management: Led the recruitment, interviewing, and hiring processes across four Tennessee markets, leveraging an updated recruitment website to source talent effectively.• Onboarding & Training: Streamlined and coordinated new hire orientation and onboarding processes, ensuring full compliance and completion of pre-employment packages. Implemented regular training sessions for staff development and skill enhancement.• Employee Relations: Provided first-level conflict resolution, handled employee concerns, and managed investigations, fostering a culture of open communication and high employee morale.• Benefits & Payroll Administration: Handled comprehensive benefits coordination, including medical, dental, vision, and 401(k). Oversaw payroll processing, including managing garnishments and bankruptcy orders.• Compliance & Record Keeping: Ensured company compliance with HIPAA, COBRA, and 401(k) regulations, maintaining accurate personnel files in line with company policies and government regulations.• Event Planning & Coordination: Planned and executed HR-related events, including benefits open enrollment, recognition events, performance appraisals, training, company holiday parties, and picnics, enhancing employee engagement and company culture.• Supported HR functions, including maintenance of HR database and administration of company's 401k program.

Plan and implement on and off campus recruitment events, specific to the needs in key out-of-state territories of Washington, D.C., Maryland, Virginia and OhioCollects and maintains accurate records and feedback from all recruitment events (HS visits, College Fairs and on and off campus recruitment events)Participates in comprehensive on campus visit program by hosting students, guests and special groups in group and individual settingsSupervises, provides training and feedback for hourly employees. Responsible for collaborating and sharing responsibilities with colleagues and student directors, as co advisor for a Student Ambassador teamDevelops and implements Student Ambassador guidelines, training and evaluation materials that support the mission of Indiana University, the Office of Enrollment Management and the Office of Admissions

Facilitate Telecounseling projects, including supervising 5 studentsDevelop, implement, and maintain transfer agreements with the Nevada community colleges for undergraduate degree programs and monitor their implementationCoordinate multiple high profile events and projects, including the Ask Me CampaignAssess effectiveness, quality, and validity of campus tours and implement campus tour programs

Managed the Admissions Visitor Center supervising student desk staff of 15 studentsCoordinated college fair travel for Admissions staff of 15 peopleWrote, revised and edited text for the general information University of Cincinnati Office of Admissions webpage and recruitment materialsImplemented a volunteer Tour Guide program, increasing participation from 9 paid positions to 60 volunteer positionsMentored, trained, advised 6 student Executive Board members

I was the student director of the tour guide program through the Office of Admissions at Indiana University.