Danielle Mercier Email & Phone Number

Birmingham, England, United Kingdom

I provided operational support in a freelance role for the 2023 edition of the festival and returned as their Operations Assistant this year on a permanent contract.● Managing 40 volunteers by effectively sourcing references, creating rotas, briefing before the festival, accommodating specific needs and supporting individuals throughout the programme of events, producing a Volunteer Handbook and leading inductions and orientations all whilst upholding health, safety and accessibility best practices.● Assisting all ticketing processes, including press and PA.● Producing a weekly newsletter utilising Mailchimp.● Collating essential feedback and data for funding sources using Illuminate.● Troubleshooting alongside the Festival Manager, monitoring busy areas and relocating volunteers where necessary.● Ensuring the smooth running of the Box Office.● Producing a festival podcast.● Managing merchandise and our online shop.● Updating website content● Regularly posting on the Home of Metal social media channels (Facebook, Instagram and X)● Supporting recruitment processes - creating and distributing job adverts, shortlisting applicants, interviewing and inductions.

Birmingham, England, United Kingdom

Last year, I launched an events organisation hosting film screenings, quizzes, fan meetups, dining experiences and more in collaboration with independent venues around the UK.My key achievements have been:● Curating and organising multiple events concurrently, demonstrating excellent organisational,administrative and leadership skills.● Recruiting and leading a team of fourteen volunteers (recruitment, induction and scheduling).● Running marketing campaigns and social media content creation (Instagram: @wptr_events) bothalone and alongside venues and their hospitality and marketing teams.● Showcasing my public speaking skills when hosting in front of large audiences.● Commissioning graphic designers, live entertainment, technicians, actor agencies and film studios.● Administrating guest lists, budget plans and invoices, calendars, preparing, copywriting andproofreading digital and printed materials ahead of events and formatting ticket websites.

Birmingham, England, United Kingdom

Solely responsible for leading volunteers and the box office for 81 events across 16 venues in 10 days.● Coordinating volunteer application and selection processes.● Creating and distributing all volunteer paperwork such as rotas, expenses, equal opportunities data● Conducting two in-person volunteer inductions.● Creating a complex volunteer rota● Being the first point of call for 70 volunteers before and during the festival.● Setting up and supporting a box office team of volunteers at each venue.● Managing the Volunteer Whatsapp group before, during and after the festival.● Manage volunteer expenses and make sure they are reimbursed promptly.● Conducting Venue Coordinator phone interviews.● Uploading all box office information onto the ticket platform ‘Eventive’, creating passes and discount codes. ● Resolving or delegating all box office related queries by phone and email.● Liaising with box offices at different venues.

Birmingham, England, United Kingdom

In this role, not only did I work front of house at the box office, demonstrating my strong interpersonal skills and IT proficiency when taking bookings, processing vouchers, handling complaints and problem solving, I was also granted the responsibility to supervise social media content output and planned events by researching and organising live entertainment and refreshments.