Danielle M. Email & Phone Number

Murfreesboro, Tn, Us

Atlanta, Georgia, Us

Spearheaded a team overseeing contract management, client onboarding, pay code updates, and other vital components of payment processing, enhancing efficiency and accuracy by implementing streamlined processes that slashed processing time by 20%.Presented key insights from trend reports to executive leadership through monthly business Touchpoints, ad-hoc reports, and thorough analysis of Quality Assurance (QA) and Learning & Development (L&D) data.Designed and executed comprehensive training programs for new team members, boosting onboarding efficiency by 30%. Developed a detailed scorecard that includes important performance metrics aligned with organizational goals, and established regular refresher courses to promote continuous improvement and meet the needs of the merchant.

Paris, France, Fr

Worked with an Amazing team to deliver top-tier technical support and solutions to our clients. With a focus on promptly diagnosing. I strive to ensure seamless operations and exceptional customer satisfaction. Collaborate with cross-functional teams to provide tailored IT solutions that align with our clients' business objectives, while effectively addressing user inquiries and providing patient technical guidance. I am dedicated to continuous learning and enhancing my skills to deliver innovative and effective IT solutions.

La Vergne, Tennessee, Us

Leading the Quality and Training program, I revolutionized customer interactions, particularly within our support network. By harnessing customer data, I identified pain points and championed the creation of data-informed quality, customer service, and training solutions tailored for our team. This encompassed establishing a robust QAT program from inception, initiating Voice of Customer strategies, and introducing our internal Learning Management System. I spearheaded a culture of continual progress and creativity by working closely with stakeholders from various departments to translate customer feedback into effective initiatives for our BPO support operations. Utilizing data as my guide, I pinpointed opportunities for refinement in training, quality standards, and customer interactions. Through strategic development and meticulous monitoring of programs, I successfully elevated the overall customer experience within our BPO operations.

La Vergne, Tennessee, Us

As team leader, motivated and supervised new trainees, teaching them how to successfully complete an interview. Review call center statistics to measure staff performance and the need for improvement Monitor interaction between staff and callers to ensure quality assurance standards.

Us

Greet and assist customers; answer phones, maintain employee files, fax and copy, data entry and order supplies. Maintain and updates employee schedule, Processed various orders per individual files i.e.: credit, title and appraisals, assisted in resolving issues with outstanding creditors, judgments, or liens. Prepared files for underwriting, processing conditions on pending and existing files;

Education record

Bs Communications