-Responsible for overseeing/billing all income pathways within the company, accounting for over 1.1 million dollars each month-Assist with higher level office matters and disputes. Address and resolve any patient issues or disputes in a professional manner-Oversee the approval process for specialty mental health services, ensuring that all criteria and guidelines are met for authorization and reimbursement-Verify client insurance coverage and eligibility prior to appointments. Work with insurance companies to resolve any issues or discrepancies related to coverage and billing-Audit and rectify any inaccuracies for all billing pathways-Accurately process and submit insurance claims and bills using ICD-10 and CPT coding. Ensure that all claims are compliant with insurance regulations and guidelines-Monitor and follow up on outstanding claims, denials, and rejections. Resubmit claims and appeal denied claims as necessary.-Run daily & weekly reports for all locations within the company highlighting unpaid balances and unallocated funds-Monitor and update tracking reports for allowable benefits for EAP programs and insurance benefits-Maintain accurate and detailed records of all billing activities and communications. Ensure that all documentation complies with legal and ethical standards-Assist clinicians with scheduling requests as needed-Prepare and analyze reports to track financial performance and identify areas for improvement-Implement and train department on new processes and procedures through biweekly meetings-Hold individual meetings with team members to discuss and address pain points and feedback-Attend weekly department management meetings, as well as biweekly meetings with company executives, to ensure processes are running smoothly and effectively across all areas of the company-Participate in onboarding meet and greets with new clinicians to answer office and billing related questions and guide new hires on company policies

- Coordinate school-based mental health services across all tiers of the MTSS framework.- Conduct group and individual educational counseling, while also offering whole classroom mental wellness lessons.- Participate in meetings for at-risk students and provide guidance on appropriate support services and best fit for individual’s needs.- Develop, implement, and monitor school procedures, in coordination with school-based leadership, to ensure compliance with district Mental Health plan.- Coordinate crisis intervention and prevention for the school.- Provide outreach to parents and community members regarding mental wellness and protective factors.- Collaborate with community agencies and link school staff and families to appropriate community services.- Provide site-based support and assistance to all school personnel regarding best practices in mental wellness, identifying students at-risk for mental health challenges, and appropriately refer students with high/severe needs.

- Provide exceptional student support by advising students on academic, career and personal issues to assure continual student achievement. - Monitor student academic progress by accurately determining eligibility and satisfactory progress toward a degree and identifying current/potential needs to ensure degree completion and graduation. - Maintain detailed student files/records and properly document all pertinent information to improve organizational efforts. - Collaborate with numerous other departments to assist students in achieving their personal and career goals including referring students to appropriate campus resources for further aid, increasing student satisfaction ratings.- Actively engage in the training program, delivering comprehensive training to new academic advisors to guarantee their complete understanding of all policies, procedures and guidelines.- Facilitate conflict resolution with students and parents while also quickly addressing disciplinary issues when needed.- Assisted in development of Standard Operating Procedures related to department policies and procedures, resulting in increase in student retention and satisfaction.

- Organized and conducted individual weekly therapy sessions with patients and assisted with weekly family therapy sessions, employing a variety of effective therapy techniques to improve their conditions. - Co-led daily psychotherapy groups focusing on various topics including anxiety, depression, anger, opposition, substance abuse, eating disorders and trauma to introduce key support methods. - Coordinated and identified appropriate clinical formulations and treatment plans, determining the best fit between therapeutic interventions and the individual’s needs.- Maintained complete and up-to-date progress notes for each patient to guarantee the provision of exceptional care. - Attended and participated in weekly, multidisciplinary treatment team meetings throughout each patient’s treatment, ensuring strong lines of communication for optimal situational success.

- Retained a friendly and professional demeanor when completing new patient phone intakes while also properly verifying and billing insurance companies and following up on unpaid claims.- Coordinated and maintained a detailed calendar in order to schedule patients and related professionals, boosting operational efficiency.- Maintained updated, accurate patient charts and submitted/followed up the release of information forms with peers.- Assisted doctors with other assignments and projects as needed to drive smooth and efficient operations.

- Partnered with a local high school counselor, assisting with group sessions addressing anger, depression, substance abuse and eating disorder issues. - Participated in field days at local high schools by facilitating experiential activities for adolescents to increase coping skills and interpersonal functioning.- Facilitated group sessions and provided one-on-one support.- Fostered meaningful relationships among students through student field-trip retreats and team-work projects.- Documented student attendance and progress against goals.

- Closely monitored parental exchanges and supervised visitation between children and their non-custodial families to assure full child safety.- Prepared and documented factually written observation reports regarding the contact and interaction between family members for inclusion in case files and progress notes.- Observed the ARISE program and assessed the needs of children exposed to domestic violence and instability within the family in order to identify appropriate strategies. - Counseled parents on effectively handling visits and reflecting on their experience during the visit to drive future improvements.

- Established initial contact with both juvenile clients accused of committing crimes and victims of crimes while sustaining a calming, friendly demeanor. - Accepted and screened youth transported by law enforcement, providing appropriate recommendations and making strategic decisions regarding youth's mental health.- Maintained the Juvenile Justice Information System (JJIS) electronic database and constructed comprehensive client case files to enhance organization.