Reporting to the Company Communications & Engagement Manager, with one direct report, I take responsibility for a cohesive and holistic approach to internal communication and engagement for our Retail, Contact Centre and Distribution Centre teams.

The purpose of this role was to assist the Head of Stores to communicate (verbally and written) and assist over 85 stores operationally on day-to-day basis. The role was varied and required careful planning and prioritisation to complete tasks such as the following:• Implementation of operational processes • Creation and distribution of the bi-weekly newsletter to all stores • Communicating promotional updates to all stores • Liaising with Area Managers • Planning and… Show more The purpose of this role was to assist the Head of Stores to communicate (verbally and written) and assist over 85 stores operationally on day-to-day basis. The role was varied and required careful planning and prioritisation to complete tasks such as the following:• Implementation of operational processes • Creation and distribution of the bi-weekly newsletter to all stores • Communicating promotional updates to all stores • Liaising with Area Managers • Planning and management of Store Managers conferences • Ordering of equipment to set up new stores and replenish existing stores • Monitoring and managing incentives • Fulfilling stationery requests for all stores • Adhoc communication to all stores • Investigating till and banking discrepancies and taking the appropriate action Show less

A varied role with a number of tasks in order to ensure the success of the Miss Selfridge brand within Outfit on a weekly and cumulative basis. These tasks included:- Merchandising to the correct standards of the brand while also being aware of the interests of the target customer- Making commercial decisions based on reports of the previous weeks while also looking ahead at events that may affect sales.- Keeping up to date with the success of the brand as a whole and… Show more A varied role with a number of tasks in order to ensure the success of the Miss Selfridge brand within Outfit on a weekly and cumulative basis. These tasks included:- Merchandising to the correct standards of the brand while also being aware of the interests of the target customer- Making commercial decisions based on reports of the previous weeks while also looking ahead at events that may affect sales.- Keeping up to date with the success of the brand as a whole and within the Peterborough area. - Liaising with management to ensure their vision for the store was implemented correctly. - Ensuring high levels of customer service were maintained as it was a vital element in the success of the brand. The role required adaptability and strong prioritisation as due to varying staffing levels and consumer requirements plans would often change.Development of management skills by becoming a store key holder. Show less

Assisting the Director, Operations Manager and Area Managers with all operations within in the business. A highly varied role, which included both on-going projects as well as daily responsive tasks such as: - Administration and filing of employee documents from new starter forms to the tracking of holiday and sickness along with payroll administration. - Diary management and booking of meetings for Director, Operations Manager and Area Managers. - Maintaining expenses… Show more Assisting the Director, Operations Manager and Area Managers with all operations within in the business. A highly varied role, which included both on-going projects as well as daily responsive tasks such as: - Administration and filing of employee documents from new starter forms to the tracking of holiday and sickness along with payroll administration. - Diary management and booking of meetings for Director, Operations Manager and Area Managers. - Maintaining expenses records for Director and Area Managers. - Maintaining positive relationships with clients through regular contact and attending to queries in a timely manner. - Creation of invoices and dealing with outstanding balances - Development and distribution of marketing materials – flyers, emails, website- Assisting with the generation of sales leads. Show less

Responsible for office administration and operations assistance across all departments. Developed and maintained the Company Communications section on the wiki intranet, which included updates from company meetings and CEO reports.Took control of collating all input for the monthly Board Pack to ensure its format was consistent throughout before distributing to Board Members ahead of the meeting.Assisted the Sales and Marketing department with the organising and running… Show more Responsible for office administration and operations assistance across all departments. Developed and maintained the Company Communications section on the wiki intranet, which included updates from company meetings and CEO reports.Took control of collating all input for the monthly Board Pack to ensure its format was consistent throughout before distributing to Board Members ahead of the meeting.Assisted the Sales and Marketing department with the organising and running of exhibitions and conferences in particular Mobile World Congress.Became the sole organiser of all staff events – Christmas Parties, Monthly Updates, Summer OutingsBooked complex travel for all employees including senior management, creating itineraries and incorporating meeting bookings into the planning. Show less