Danielle Mitchell Email & Phone Number

Toronto, Ontario, Canada

• Preparing reports, memos, letters, and other documents.• Researching and conducting data to prepare documents for review and presentation by directors, committees, and executives.• Keeping track of deliverables and submission deadlines to ensure timely submissions and compliance.• Manage a student records database.• Planning and overseeing the implementation of an evaluation framework for college programs.• Develop draft policies, programs, and service plans for the CEO to support the organization.• Establishing internal student record management protocol to ensure accurate data collection from application to enrolment.

King City, Ontario, Canada

• Oversaw and supervised the operations of the front desk and related staff.• Maintained department budget and performed accounting functions as assigned, including balancing of daily and month-end activities.• Co-led the coordination of students’ move in to residence.• Ensured that any student care and conduct issues were dealt with properly, discreetly, and immediately.• Support with onboarding and training of new staff.• Helped promote a monthly awareness program within the residence.

King City, Ontario, Canada

• Worked as front desk staff, welcoming students, and visitors to the residence. • Processed various forms of payment for residence and related services.• Handled reservations, check-ins, check-outs, and account settlement for summer housing operations.• Maintained an updated room status report and programmed key cards for building access.• Provided the highest degree of customer service to clients through clear communication, timely response, and follow-up on concerns.• Coordinated residence upkeep with campus departments, including maintenance, housekeeping, residence life, and conference and sales.