Danielle Moncelsi Email & Phone Number

o Prioritize and direct incoming calls to ensure exceptional customer service o Oversee multiple claims, track case progress, and confirm patient attendance o Accurately update all case information and address any compliance-related concerns.o Communicate authorization details to providers as per client instructionso Maintain a thorough understanding of each client’s specific needs and respond accordingly.o Develop professional, approachable relationships with providers and… Show more o Prioritize and direct incoming calls to ensure exceptional customer service o Oversee multiple claims, track case progress, and confirm patient attendance o Accurately update all case information and address any compliance-related concerns.o Communicate authorization details to providers as per client instructionso Maintain a thorough understanding of each client’s specific needs and respond accordingly.o Develop professional, approachable relationships with providers and referring customers.o Ensure compliance with HIPAA and URAC standards.o Follow interdepartmental procedures and exceed quality standards.o Mentor and train new hires for acclimatation to company policies and procedures. Show less

o Manage patient registration, walk-ins, and appointments.o Provide accurate information and update demographic data in the database.o Prepare specimen tubes with patient details and provide COVID-19 CDC guidelines.o Follow communication procedures and policies while ensuring customer engagement.o Clean and disinfect all areas.

o Manage inbound and outbound customer service calls, providing accurate information.o Schedule appointments for multiple facilities in the US and Canada.o Update CMS database and verify student age/DOB.o Handle customer complaints and send verification emails to instructors.o Follow communication procedures and guidelines, while ensuring customer engagement.

o Prepare patients and rooms for the doctor, including pre-testing for eye exams.o Enter medical records and intake sheets electronically.o Assist patients to the exam room and obtain retinal photos.o Perform optical coherence tomography scans, visual field tests, and dilate patients.o Copy, scan, and fax prescriptions; handle phones, appointment scheduling, and payments.o Order contacts for patients and maintain office organization.

o Create and update office forms, reference guides, and the monthly staff schedule.o Manage the doctor's schedules, coordinating with the hospital on-call schedule.o Organize and stock medical supplies and exam rooms.o Oversee front desk operations, answer phones, and manage faxes.o Greet patients, verify and update billing and insurance information, and check in/out.o Assist with prepping rooms for exams, EMGs, NCS, Skin Biopsies, and Lumbar Punctures.o Handle patient… Show more o Create and update office forms, reference guides, and the monthly staff schedule.o Manage the doctor's schedules, coordinating with the hospital on-call schedule.o Organize and stock medical supplies and exam rooms.o Oversee front desk operations, answer phones, and manage faxes.o Greet patients, verify and update billing and insurance information, and check in/out.o Assist with prepping rooms for exams, EMGs, NCS, Skin Biopsies, and Lumbar Punctures.o Handle patient vitals, transport patients, and assist with medical procedures.o Request and manage patient medical records, and assist physicians with various tasks. Show less