Client Groups: Professional & ManufacturingEnd to end recruitment; conducting phone screens, in person interview scheduling and participation, offer delivery and onboarding.Employee Support; expenses processing, benefit enrolment and assistance, leave management, timekeeping, attendance.Performance management cycle administration.

- Evening and weekend support- Professional customer service both in person and on the phone.- Input all listing information into OMDREB and TREB, marketing websites and update as needed.- Coordination of showings- Submit all necessary documentation to maintain file compliance.

Client Groups: Plant Management, Professionals and Manufacturing- Advise employees and managers on the interpretation of human resources policies, compensation and benefit programs and other People & Culture processes.- Communicate with Hiring Managers to decide on qualifications for positions.- Sourcing and attracting candidates by using databases and approved sourcing sites.- Hold preliminary interviews on the phone or in-person.- Support, administer and propose improvements to employee policies and promote positive employee relations.- Handle termination-related matters and prepare termination and severance letters.- Provide training and support to other team members of the human resources department.- Coordinate employee performance appraisal programs.- Assist in administering employee engagement surveys, benefit and retirement programs.

Client Groups: Executive and Professional level employees- Coordination and conducting recruitment activities. Includes phone screens, candidate presentation and onboarding of successful candidates. - Processing payroll for Canadian and US employees through ADP WFN, Resource and EZLM.- Maintenance of Willson website Career Opportunities section.- Addressing employee questions and concerns regarding company programs.- Maintenance and auditing off ADP, Canadian and US benefit and retirement providers. - Support town hall meetings with the President of the company. - All other duties assigned as required.

- Customer Service, including: professionally answering the phones for customers and clients, providing information on GlenOak (GOA) and Goode Educational Services (GES) programs and client intake - Administration and roll out of GlenOak employee benefits program (Chambers).- Onboarding of GES team members and GOA teachers, including collection of documents and training, set-up on all program-related systems.- Administrative tasks such as responding to lawyer file requests, filing, monitoring three (3) inboxes and responding to or distribution of emails in a timely manner, file maintenance- Supply and inventory management.- Company related errands – mailing packages, picking up equipment and materials.- Manage the distribution and collection of consents, agreements and reports to support teams.- Drafting and distributing policies, guidelines and standard operating procedures.- Technology support including coordinating service and repair to office equipment- Support updates to social media; including Google My Business and Facebook- Light cleaning to ensure consistent cleanliness of the office area- Oversight of and collaboration with on-site office team

Client groups: Call Center, Manufacturing and Professionals- Developed lasting relationships with employees, peers, management and vendors.- Managed and maintained human resource documentation and files, including new hire letters, employee contracts, corporate policies and procedures.- Transmitted benefit enrollment, termination and change information to vendors within established timeframes to keep changes up-to-date.- Conducted employee relations investigations and reasonable workplace accommodation reviews.- Participated in Ministry of Labour incident investigation through to closure. - Supported audit processes and assisted with solution implementation.- Regularly updated HR databases to reflect employee information, changes in benefits, other details.- Oversaw new employee onboarding procedures from initial training to skill development.- Provided employee relations training to management, covering engagement, documentation and performance evaluation.- Oversaw the benefits enrollment process by answering questions and assisting employees with login details.- Coordinated company-wide events structured to boost employee morale.- Liaised with HR management to devise and update policies based on changing industry and social trends.- Created and implemented highly effective and individualized human resource solutions for clients.- Responded to employee inquiries regarding payroll and timekeeping.- Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.- Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.- Developed process improvements and streamlined procedures to effectively resolve employee discrepancies.- Prepared reports by compiling summaries of wages, disability, leave, deductions, taxes and earnings.- Conducted benefits administration for 1000 benefit-eligible employees.

Client groups: Operations, Technical / Professionals and ExecutivesMultiple Roles Held: Receptionist, HR Coordinator, Training Coordinator & Associate OD Consultant- Manage, respond and resolve employee and management inquiries related to HR programs and practices, including benefits, retirement, time management, performance management, employee relations, disciplinary, and compensation issues- Manage employee life cycle and ensure data accuracy of the HRIS system, including reporting, analysis, and coordination of paperwork, employee change, transactions and communications to employees- Participate in implementations of Human Resources policies, programs, and procedures- Support, deliver and/or coordinate training of Corporate programs, processes and systems to meet individual, departmental and organizational development needs; including National Training calendar and Management development program.- Maintain compliance with federal and provincial employment practices and standards- Maintain HRIS system data, analyze and provide feedback on process improvements- Assist in coordinating employee-related on-site meetings and events as required- Participate in HR process improvement projects- Managed strategy for performance evaluation, corrective action and disciplinary measures.- Liaised with HR management to devise and update policies based on changing industry and social trends.- Assessed organization's policies, making suggestions to improve work productivity, team collaboration, recruiting and hiring initiatives.- Managing the Corporate Performance Management Cycle for the mid year and year end activities- Managing the Corporate Recognition Program- Data entry of Training records- Administering the 360 competence assessment process- Developing internal job aids and handbooks- eLearning Administration- Created offer letter packages, promotion, and employment letters

- Created a welcoming environment by greeting guests, answering phone calls, directing visitors, and taking messages for employees- Created and distributed company mail, memos through email, letters, or telephone calls- Assisted departments with administrative and operations tasks- Prepared drafts of presentations for leaders- Coordinates the booking and setting up of meeting rooms and set up for client meetings.- Administrative skills to be able to use basic computer programs including Microsoft Office