Danielle Mott Email & Phone Number

• Liaising with corporate customer at all levels regarding overdrawn accounts, requesting additional transfer of funds into the overdrawn account. Obtaining permission from the Credit team for authorisation to allow debit payments to be paid depending funds from customer. • Completing daily diaries including chasing previous correspondence with customers, processing regular transfers or payments that are to be made and reconciling accounts• Accountable for customers annual reviews (approx 200) and writing reports based on customers audited accounts for the year• Generating correspondence regarding customers’ annual review. Updating customers facilities and signature mandates• Opening new accounts for both existing and new customers, following correct procedure dependent on corporate/ charity/ limited company customers • Prepared banking proposals to potential new customers, outlining the banks services, facilities, costing, terms and conditions. Arranging and conducting follow up communications if no response has been received• Provide support to three Relationship Managers including handling day to day queries; processing emails in the absence of the manager and preparing documents for customer/manager review meetings• Raise invoices via the Banks iprocurement system and matching them with purchase orders referencesKey Achievements• Having been on the charity team for 7 years I have gained an in depth knowledge of the Corporate Adviser role and play an active part in training new corporate advisers. Providing guidance and support on day to day procedures and provide training on how to complete customer annual reviews in line with lending procedures; new account opening and change of mandate policies• Attended a 1 day course as “team champion” to understand new bank software product for customers using internet banking. First point of reference to queries both staff and customers had during the initial phasing of new system

• Supervised a team of six staff, and occasional responsibility for a much larger team. Supported the Queries and Settlement team. Authorised large settlement payments; distributed the daily work load evenly between the team; was a point of reference if the manager unavailable• Ensured tight daily timescales were met and accountable for the accuracy of transition figures • Signed off suspense accounts. Suspense accounts were reconciled on a daily/ weekly basis• Management of work distribution working with the newly installed EG Work Management System (Jan 06)• Daily meetings with all Team Leaders/ Supervisors across the department to maintain a high level of both staff and customer satisfaction • All aspects of HR administration, including leave/absence records, supporting staff at all levels• Handled customer queries such as missing payments, fraud cheques, clearing traces • General administrative and office duties and ad-hoc projects as requestedKey Achievements• When the Bank implemented the EG Work Management System, attended team meetings on a weekly basis. Obtained figures on behalf of the team and discussed work output and if necessary improved certain work areas to become more pro active.• Part of the Banks contingency team – participated in biannual visits to the contingency site in London to check all internal systems were working correctly and were accessible i.e. fax, phone and e-mail along with the Banks software systems.

• Traced missing items in cheque clearing using in-house computer systems• Reconciliation of differences with other Clearing Banks. • Dealt with Corporate Documents/ Statements on a daily basis and worked to strict deadlines.• General office duties and ad-hoc projects.Key Achievements• Developed, coached and mentored new team members.