Danielle Mounts Email & Phone Number

United States

Executive Assistant to the CEO of Iron and Oak Protective Services.- Draft, review, and send communications on behalf of company executives.- Answer and respond to phone calls, and relay messages and information to executives.- Prioritize and respond to emails as necessary.- Maintain various records and documents for the CEO.- Manage both professional and personal scheduling for the CEO, including agendas, mail, email, phone calls, client management, and other company logistics.- Coordinate scheduling and calendar management for the CEO.- Oversee the CEO's travel logistics and activities, including accommodations, transportation, and meals.- Provide administrative and office support, including typing, dictation, spreadsheet creation, faxing, form letters, and maintaining the filing system and contacts database.- Maintain professionalism and strict confidentiality with all materials.- Organize both business and personal activities.- Communicate with management and assist with payroll administration.

Seattle, Washington, United States

Communication Management:Field incoming calls and communications, documenting outcomes meticulously in company systems.Notify the Officer in Charge (OIC) of any risk events as per the “required notices” policy.Deploy staff, vehicles, and units responding to communication cues, optimizing response times and efficiency.Supervisor ResponsibilitiesConduct interviews, hire, and train security personnel, enhancing team capabilities and service quality.Manage daily operations, scheduling, and task assignments for security staff, including guards and desk clerks, ensuring efficient workflow.Design and deliver comprehensive training programs for staff on key security procedures, including workplace searches, and drug and alcohol policies.Technology and Equipment Utilization:Master using multi-line telephone systems, mobiles, two-way radios, and other communication technologies to coordinate security efforts.Employ Google Voice's advanced features for handling high-priority calls and managing multiple communications simultaneously.Oversee the audit, deployment, and reconciliation of company assets using “Reftab”, ensuring accountability and preparedness.Security Protocol Implementation:Enforce security measures across all assigned facilities, safeguarding personnel, and sensitive information.Initiate security strategies for incident response, coordinating with emergency services when necessary.Regularly inspect facilities, ensuring compliance with safety standards and proactive threat mitigation. Liaison and Documentation:Act as a primary contact for government agencies on projects requiring security oversight, facilitating clearances and compliance.Accurately document security officers’ daily activities, maintaining a transparent and accountable operation. Asset Management:Inventory management including asset control, inventory, and stocking.

Gig Harbor, Washington, United States

Real Estate Portfolio Management:Oversaw the daily operations and management of a small real estate portfolio, ensuring top-notch service and client satisfaction.Addressed and resolved client inquiries and needs promptly, fostering positive relationships and maintaining high retention rates.Client Support Services:Coordinated comprehensive personal shopping services tailored to client preferences and requirements.Facilitated seamless move-out processes, including packing, cleaning, and organizing, to ensure smooth transitions for clients.Spearheaded event planning and execution, handling logistics, venue selection, and coordination to deliver memorable experiences.Financial Management:Managed financial transactions related to property management and personal support services, including budgeting, invoicing, and expense tracking.Travel Coordination:Planned and organized travel itineraries for clients, including booking rental cars, flights, and lodging, ensuring a seamless travel experience.Developed detailed travel plans to meet the unique preferences and needs of each client, enhancing their overall satisfaction.

Tacoma

Assisted in the preparation of breakfast and lunch offerings, focusing on entrees, salads, fruits, vegetables, sandwiches, snacks, and sack lunches, ensuring a diverse and nutritious selection for patrons.Supported the culinary team in the efficient setup and service of daily menu items from the cafeteria line, enhancing the dining experience.Managed the setup and replenishment of beverages, condiments, silverware, napkins, and other essentials, maintaining an organized and welcoming dining environment.Adhered to culinary guidance in portioning menu items accurately, contributing to consistent quality and customer satisfaction.Ensured the proper storage of food items in refrigerators, freezers, and dry storage areas, following safety and sanitation guidelines to maintain freshness and prevent foodborne illnesses.Expedited the retrieval of food items and supplies from storage areas as dictated by daily menus, optimizing kitchen operations.Conducted thorough cleaning of dishes, silverware, pots, and pans using both manual and mechanical methods; maintained the dishwasher machine by disassembling, cleaning, and reassembling after each use.Upheld high standards of cleanliness and maintenance for equipment and work areas, adhering to sanitation standards through sweeping, mopping, and sanitizing surfaces and utensils.Utilized washer and dryer for the cleaning of food service linens, ensuring a continuous supply of clean linens.Provided clerk and cashier services during checkout, accurately processing student IDs for meal accountability.Guaranteed the appropriate presentation and plating of food at checkout lines, focusing on visual appeal and portion control.Safely operated kitchen machinery including dish machines, washers, dryers, trash compactors, and other mechanical equipment, adhering to strict safety protocols.Handled incoming shipments, ensuring the timely and organized receipt of goods and supplies.

Auburn, Wa

Customs and Compliance Management:Expertly prepare and process customs entries for timely clearance, ensuring accuracy and compliance with regulations.Proactively follow up on the clearance process for all entries, addressing any issues to facilitate smooth customs transactions.Responsible for the accurate and timely filing of entries to customs via the Brokerage System, adhering to strict deadlines and regulatory requirements.Client and Documentation Coordination:Identify and communicate documentation discrepancies to clients and supervisors, ensuring prompt resolution and compliance.Coordinate effectively with clients and internal teams to gather necessary documentation and clear customs hurdles efficiently.Freight and Delivery Coordination:Oversee and coordinate the forwarding of freight to designated locations, ensuring seamless delivery and client satisfaction.Utilize comprehensive knowledge of logistics to manage and optimize freight delivery schedules and routes.Financial and Accounting Reconciliation:Address and resolve finance and accounting reconciliation issues related to exchange rates, ensuring accurate financial reporting and client billing.Implement solutions to streamline financial processes, enhancing efficiency and reducing errors.System and Process Optimization:Contribute to the scanning and processing of entries into the SDIS system, meeting critical and sensitive timeframes.Engage in continuous improvement initiatives, leveraging technology to enhance operational efficiency and accuracy in customs brokerage processes.

Tacoma, Washington

Spearheaded the upgrade of an outdated Microsoft Access database to its latest version, ensuring a seamless transition and enhanced data management capabilities.Conducted thorough testing of the new database system to verify functionality, reliability, and efficiency, addressing any issues to guarantee optimal performance.Executed meticulous data scrubbing in the old database, ensuring accuracy and integrity of data prior to migration, thus maintaining data quality and consistency.Managed routine operations within QuickBooks, including data entry, account reconciliation, and financial reporting, to support accurate bookkeeping and financial analysis.Developed and implemented effective procedures for synchronizing data between the Microsoft Access database and QuickBooks, facilitating efficient data flow and integration.Coordinated the alignment of database information with QuickBooks records, ensuring consistency and accuracy across financial and operational data.

Portland, Oregon Area

Informed customers about a range of bank products, demonstrating a deep understanding of product features and benefits.Tailored product recommendations to match individual customer needs, fostering trust and satisfaction.Proactively encouraged customers to open new accounts, leveraging persuasive communication skills.Handled customer collections, effectively managing past due accounts while maintaining professionalism and empathy.Processed account transactions with meticulous accuracy, ensuring compliance with banking regulations and protocols.Provided consistently excellent customer service, building strong rapport and earning high levels of customer satisfaction.Conducted account and customer verifications, ensuring data accuracy and security.Facilitated Promise to Pay and Payment Plan setups, collaborating with customers to establish manageable repayment solutions.Proficient in PeopleSoft, Lotus Notes, ACH, and Check By Phone Payment Processing, leveraging technology to enhance efficiency and accuracy in banking operations.

Portland, Oregon Area

Serve as Medical First Responder for the Ronler Acres campus, providing initial emergency medical care to campus residents.Serve as a first responder to all campus emergencies: approx. 1,700 call outs a week, 3-4 medicals a week.As a Life Safety Technician, you should be able to:Maintain and troubleshoot (required testing on 13,000 fire and Hazardous Process Material (HPM) system points)Provide direct link and coordination with emergency services (Fire Department, EMS, etc.) as a campus expert.Provide initial Hazmat response to campus events including:Spill identification/containment/cleanupOdor investigation, containment, drive repairsProvide sustaining support to the Campus Fire Alarm/Voice Evac/GasDetection systems including: Alarm Response, Initial/Annual TestingTake an initial and annual Medical Monitoring, to ensure you have no physical restrictions that would prevent you from carrying out your duties as a Life Safety Technician.Achieve ERT HazMat Certification, Oregon Dept of Transportation Certification as an Oregon Emergency Medical Responder.Be prepared to respond to all areas and buildings on the RA Campus, including fab, office, parking areas and support buildings.Assist in disaster support, triaging of personnel, or supporting personnel and outside responding agencies in treating or assisting personnel.Provide evacuation support to ADA or injured personnel.Participate on the Emergency Response Teams as an expert response and systems resource.Maintain certification of a state motor vehicle driver's license.Preventative Maintenance on equipment may require mechanical aptitudeProvide support to the campus Emergency Response Team includinTraining support/instructionDrill supportContent expert during campus events

United States

Conducted comprehensive training sessions for Kmart employees on self-checkout procedures, ensuring seamless customer experience and operational efficiency.Managed the installation process of self-checkout systems, coordinating with vendors and internal teams to ensure timely setup and functionality.Provided hands-on training to staff members on the utilization of the new payment system, empowering them to effectively handle transactions and enhance customer satisfaction.

United States

Efficiently processed customer orders and provided personalized assistance to facilitate product selection, ensuring a positive shopping experience.Managed drop ship orders, ensuring accuracy and timely delivery to meet customer expectations and maintain satisfaction levels.Focused on delivering exceptional customer service to guarantee high levels of customer satisfaction and loyalty.

United States

Offered customer support and basic technical assistance to users, resolving inquiries promptly and effectively.Assisted users in setting up dial-up connections and proficiently troubleshooted connectivity issues to ensure smooth operation.Demonstrated expertise in addressing technical concerns, contributing to enhanced user experience and satisfaction.