Danielle Munson Email & Phone Number

Arlington, Texas

Effectively resolved customer complaints, delivery issues, and ordering issues by actively listening, problem solving and working cooperatively with other departments to quickly address the situation and provide a solution that is satisfactory for the customer and VistarManages customer accounts including to, entering orders, organizing pick up requests, offers suggestions based the customer’s needs, create order guides, and develop long-term working relationshipsProperly trained and… Show more Effectively resolved customer complaints, delivery issues, and ordering issues by actively listening, problem solving and working cooperatively with other departments to quickly address the situation and provide a solution that is satisfactory for the customer and VistarManages customer accounts including to, entering orders, organizing pick up requests, offers suggestions based the customer’s needs, create order guides, and develop long-term working relationshipsProperly trained and mentored fellow inside sales representatives including new hires and assisted tenured representatives as wellCompleted customer Credits and Input into AS400 System within deadlinesDaily updates reports for Dollar Tree, AMC, and Regal accounts in Excel SpreadsheetAssisted Administration, Accounting, Merchandising and Transportation Departments whenever neededParticipates with Brokers and Suppliers to introduce and sell new products Show less

The Colony, Texas

Assisted in creating new processes for daily functions and duties of the customer service departmentWorks efficiently with SAP systemsAbility to handle high call volume in a timely mannerExcellent communication skills when dealing with disgruntled customers and handling customer inquiries.Great at multi-tasking between calls and computer system simultaneously within elapsed time limit.Able to adhere to policy and procedure changes that may occur.

Coppell, Texas

Consistently engaging with Quality Control, Operations, Transportation, and Mer--chandising Departments to guarantee accuracyAssist Transportation with processing Drivers paperwork and contacting customers and Sales Associates with Estimated time of arrivals.Responsible for preparing schedules, managing records, and performing follow up calls with customers.Handles customer inquires, complaints, billing questions, and updating customer documents.Responsible for offering… Show more Consistently engaging with Quality Control, Operations, Transportation, and Mer--chandising Departments to guarantee accuracyAssist Transportation with processing Drivers paperwork and contacting customers and Sales Associates with Estimated time of arrivals.Responsible for preparing schedules, managing records, and performing follow up calls with customers.Handles customer inquires, complaints, billing questions, and updating customer documents.Responsible for offering telephonic and desk-side help as well as deliver customer satisfaction surveys.Utilize AS400 program and processing orders.Resolve complex customer situations and finding the appropriate solutions.Perform calculation adjustments for credits and handling them accordingly. Show less

Irving, Texas

Frequent usage with predictive dialer systemEfficient in conducting high call volume with inbound and outbound calls handling a wide range of calls.Usage of medical terminologyWorks effectively in call center environment.Educate members to better understand their specific Medicare plans and clarify any related issues.Access information from a variety of different resources.Sign up new members with PPO and HMO policies that best fit the customers’ needsUtilize AS400… Show more Frequent usage with predictive dialer systemEfficient in conducting high call volume with inbound and outbound calls handling a wide range of calls.Usage of medical terminologyWorks effectively in call center environment.Educate members to better understand their specific Medicare plans and clarify any related issues.Access information from a variety of different resources.Sign up new members with PPO and HMO policies that best fit the customers’ needsUtilize AS400 program and processing orders. Show less

Education record

High School Diploma