Danielle Mutolo Email & Phone Number

Minnesota, United States

Minnesota, United States

• Cross-trained in Benefits and COBRA insurance.
• Assisted clients by answering all of their questions, problem solving, and educating them on provided services via inbound phone calls.
• Weekly average handle time (AHT) of all calls are 6 minutes and below and have a quality score above 98% each month.
• Knowledgeable about the products and services offered and actively participates in departmental training and continued education.
• Provided informal and formal training for existing and new team members.
• Displays advanced knowledge of IRS regulations governing all products.

Valencia, CA

• Manages cross-functional communication with marketing, project management and legal department to ensure that all marketing materials are delivered by deadline, meet company and legal standards and approved in a timely.
• Developed and maintained project schedules based off of our customers needs with input from Marketing Management, Creative, and Production
• Coordinated and tracked the review and approval process, and reported the status of all projects assigned to the creative and tradeshow teams.

Valencia, CA

• Spearheaded the creation of 2019 Trade Show Tracker for all National and Regional trade shows using 2018’s actuals
• Coordinated shipment of booth properties and materials
• Created and maintained PowerPoint decks with information specific to each trade show event

Hauppauge, New York, United States

• Commended for creating new file organization system that increased efficiencies, saving 3-person team 75 min per week
• Designed and launched new timesheet template across the organization to log all contractor hours, saving company 63 hours annually
• Streamlined loan paperwork between bank and customers, saving at least an hour per transaction
• Managed transition from Invoice To Go to QuickBooks

West Babylon, New York

• Developed and improved applications within SharePoint and Discovery that tracked team’s status reports and provided time-saving links to searches
• Innovated PowerPoint template to track progress of teams’ workload, which increased efficiency by 50%
• Oversaw bi-weekly report-out meetings for over 100 employees. Documented deliverables, action items and provided follow-up communication with teams to ensure deadlines were met
• Designed Standard of Work for bi-weekly reports, live meetings, invitations and address books which cut preparation time from 40 hours to 12 hours
• Audited all expense reports and purchase orders to ensure they met company guidelines and budgets

Agoura Hills, California

• Coordinated Town Hall meetings, company events, Employee Anniversaries and organized Holiday parties in California, Texas, and Arizona
• Improved company communication through creation of email groups within the organization that increased collaboration within upper-management allowing for easier access to updates and time-saving notifications
• Worked with Human Resources to guarantee a timely and efficient on-boarding with all new employees
• Assisted Server Migration Officer on relocation of servers by identifying active and inactive IP addresses and documenting, saving officer three days of work

Simi Valley, California

• Oversaw administrative process for foreclosures
• Audit TSGs and data entry for mailings, schedule publications, postings and sales
• Primary backup for Team Leader
• Validate weekly audits prior to deadlines
• Documentation review and data entry for new orders
• Preparation and review of various legal documents for foreclosure (Assignments, Substitutions, Bankruptcy Release)