Danielle N. Email & Phone Number

•Promoted to Sales Account Specialist charged with supporting sales professionals in managing renewal and add-on business.•Collaborate with sales and sales operations teams on territory strategies and activities.•Identify upsell opportunities within the customer base and facilitate relationship transitions to appropriate sales team members.•Manage customer accounts and opportunities in partnership with sales and operations teams to achieve renewal, retention, and upsell targets.•Prepare quotations for incremental sales, maintain customer information, track outreach efforts, and manage the sales pipeline.•Generate professional proposals and communications.•Communicate Lexia’s pedagogy, research, features, and benefits effectively.•Conduct ongoing communication and outreach to existing customers to increase program awareness, usage, and long-term commitment.•Connect customers to Lexia’s professional learning resources to enhance program satisfaction.•Engage with educators and school leaders throughout the customer lifecycle.

•Assisted with customer technical onboarding and support-related projects.•Provided support to ensure customers were fully technically onboarded, enabling them to adopt and benefit from Lexia programs.•Strategically assessed customer needs and advocated for improvements, new features, and defect fixes to enhance the user experience.•Proactively monitored the onboarding process and reached out to customers requiring assistance.•Maintained expertise in all Lexia products and stayed updated on the latest hardware, software, and networking technologies.

• Recruited to establish and implement educational programs for clients across various industries, most notably acting as Team Leader for nation’s largest tax preparation SaaS.• Responsible for being initial educational program integration of primary clients• Conduct research and/or training necessary to thoroughly understand the client’s business and project requirements• Disseminate program components across education, development, and operations teams• Develop curriculums and refinement for client remote training programs• Deliver virtual education platforms, monitor learner progress, and engagement, and provide ongoing virtual development support. • Lead cross-functional team efforts to increase learner engagement and attainment• Meet with clients on an ongoing basis to determine needs and program success• Work in conjunction with the accounting department to report invoicing bi-monthly• Analyze key metrics and operational statistics for program evaluation and performance support

Houston, Texas Area

• Acted as the principal and registrar for Houston ISD's Transition 18+ Program, HCC Lifeskills• Selected to oversee SHARS program billing and compliance• Managed, maintained, and adhered to budgets. • Conducted program needs analysis and served as subject matter expert to collaborate with other departments on developing procedures and practices to serve students with disabilities

Houston, Texas Area

• Served as an advisor to campus administrators and teachers in program options, methods of instruction, and federal/state requirements in special education• Met with students and parents to discuss academic performance and programming• Supported campus-based staff with developing appropriate IEP based on data• Analyzed STAAR and district assessments as a means of continuous improvement• An active attendant at IEP meetings as a subject matter expert and district-level representative• Partnered with various district departments to plan professional development for teachers and staff members in the areas of curriculum, instruction, and assessment

Houston Isd

• Worked closely with the campus registrar and guidance counselors to develop and provide instructional plans for student recovery of lost credits• Met regularly with students and families to update them on student progress towards high school graduation also identified other support services that could assist the student if needed. • Directed and oversaw student virtual learning through various Learning Management Systems• Collaborated with counselors and teachers to provide instructional intervention and other strategies that could prevent initial failures• Collected and submitted information to designated departments and personnel

Houston, Texas Area

• Promoted to Special Education Parent Liaison to assist parents with their questions and concerns at the district level• Greeted and conferred with parents also mediated between parents and campuses as needed• Identified other support services that could assist the student and/or family• Acted as a liaison between student and services• Presided over all facets of coordinating and planning district-wide parent events

Houston, Texas Area

• Scheduled, prepared for, and facilitated IEP meetings that followed federal and state guidelines and regulations• Managed and monitored the implementation of the IEP and supported service recommendations• Attended various district-level meetings and served as a liaison between the district and campus

• Selected to design, prepare, and upload documents to the district's online curriculum system• Ensured vertical articulation and coordination of the TEKS and district objectives

Pasadena, Tx

•Collaborated with students, parents, and campus staff members to develop student plans via the IEP process.•Scheduled, prepared for, and facilitated IEP meetings in accordance with federal and state procedures and regulations.•Served as the campus special education instructional leader and peer coach.•Monitored the implementation of IEP supports and service recommendations for all identified students.•Provided special education technical guidance to campus administrators, faculty, and staff.

Dallas Isd

• Recognized for successfully planning and demonstrating strategies that facilitated the acquisition of developmental milestones toward the goal of achieving the least restrictive environment• Structured all records and paperwork for annual reviews

Irving, Tx

•Assisted customers with a variety of banking needs.•Provided live support helping customers trouble shoot technical issues they experienced with their personal computers while using the Bank of America website.•Performed various banking duties including but limited to: account transfers, account set ups, fee reversals, and other duties as requested by customers.•Received several honors and recognitions for providing excellent customer service and maintaining overall work efficiency.

Corpus Christi, Texas Area

•Compiled biweekly payroll.•Completed documents for all branch overtime justifications.•Ensured office facilities, equipment, vehicles, and sea vessels were actively maintained.•Planned office activities like CPR and defensive driving training.

Bachelor'S Of Science, Journalism

M.Ed, Educational Leadership