Danielle Naylor Email & Phone Number

United Kingdom

United Kingdom

Hanley, Stoke-On-Trent, United Kingdom

managing a team of 10 agents to ensure they are being the best they can be.

Crewe, United Kingdom

Working in the quality department, training all new employees in the team, ensuring dimensional conformity for engine blades.

Managing the Compliance Analysts, to reduce risk of stock and cash losses throughout an estate of circa 800 branches. Stock loss in January 2013 was £243,000, I implemented new processes to save the business £160,000. The loss for stock in August 2013 massively reduced to £83,000.Worked with the Senior Management team to ensure Analysts focused on challenges the field teams faced, ensuring my team was at the heart of compliance requests and risk management.Taking control of a dysfunctional team with low moral and achievement, introduced a number of incentives and processes to build a highly functioning team who exceeded all targets within 12 months.Key Achievements:• Introduced a recruitment process to ensure the candidates with the right skills were recruited into the compliance team• Coached and mentored individuals to ensure they achieved their own targets and that of the department• Identified failures in processes and implemented action plans to further reduce risk of losses• Ensured each individual had the right level of support to exceed their own targets• Successfully completed an internally designed Management program for all Senior Managers developing listening, ethic, coaching, communication and influencing skils

Managing the Compliance Analysts, to reduce risk of stock and cash losses throughout an estate of circa 800 branches. Stock loss in January 2013 was £243,000, I implemented new processes to save the business £160,000. The loss for stock in August 2013 massively reduced to £83,000.Worked with the Senior Management team to ensure Analysts focused on challenges the field teams faced, ensuring my team was at the heart of compliance requests and risk management.Taking control of a dysfunctional team with low moral and achievement, introduced a number of incentives and processes to build a highly functioning team who exceeded all targets within 12 months.Key Achievements:• Introduced a recruitment process to ensure the candidates with the right skills were recruited into the compliance team• Coached and mentored individuals to ensure they achieved their own targets and that of the department• Identified failures in processes and implemented action plans to further reduce risk of losses• Ensured each individual had the right level of support to exceed their own targets• Successfully completed an internally designed Management program for all Senior Managers developing listening, ethic, coaching, communication and influencing skils

Stoke On Trent

I ensure stock and cash compliance across the branch estate. Providing recommendations for training and system enhancements based on evidence and agreed improvement targets. Improvement in compliance is continually monitored and reported to senior management. Expectations and targets are agreed with an aim to always to exceed these.Excel is used as a data analysis and reporting tool, with basket analysis and data mining, to ensure accurate and timely information is reported by exception rules.Although Head Office based, daily contact either electronically or face to face is always encouraged with branch staff.Key Achievements:• Stock project rollout of HHS’s across the entire store estate, which contributed to business savings both tangible and intangible. Control of the rollout plan and schedule of installations. Hands on approach with the pilot stores and onsite help and support to ensure all issues were resolved in a timely manner to ensure smooth rollout.

Stoke On Trent

Approved by the world’s leading manufacturers with a view to become the largest repairer of digital equipment in Europe.Customer Services Account Manager Control of largest external company account (Argos), with the management of all account issues relating to mobile repairs.

Education record

Education record