Danielle Negrello Email & Phone Number

Experienced digital transformation and customer experience lead, with a track record of successfully developing and delivering strategic, digital and customer-centric transformation projects

Listed skills include Public Sector, Local Government, Policy, Social Networking, and 5 others.

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  Head Of Customer Experience

  Watford Borough Council

  Aug 2008 - Present - Watford, England, United Kingdom

  • Lead the strategy and plan for customer transformation, including the implementation of new digital products informed by users and business needs. • Oversaw the councils front office digital transformation project, ensuring benefits agreed in the business case were realised (70% digital service uptake, £265,000 budget savings). • Developed internal relationships to ensure that a high level of engagement with services and an ongoing alignment between business changes and the council’s vision.• Implemented a continuous service improvement programme. Driving this culture in our approach to service design and delivery by using data and insight to develop and prioritise improvements to digital and customer journeys.• Developing a multi-disciplinary team of 25 recognised corporately and by customers as a high performing team who consistently feature in the top 5 councils across the country for customer satisfaction (Measured through GovMetric).• Appointed as Chair of the organisations Operational Leadership Team group• Recently implemented new corporate hybrid mail solution, realising £70,000 savings.• Co -led the councils operational recovery workstream during COVID19 pandemic.