Danielle Neibaur Email & Phone Number

Boone, North Carolina, United States

Oversees operations for the company’s boutique hotel portfolio, including The Inn at Crestwood, The Horton Hotel, and Hamilton Turner Inn.

Boone, North Carolina, United States

https://thehorton.com

Boone, North Carolina, United States

Improve corporate and wedding event packet to provide guest’s more detailed information prior to bookingFacilitate communication with guests and clients to plan events from start to finishServe as liaison between staff, guest, and clients on the day event

Boone, North Carolina, United States

Fill gaps in staffing due to pandemic shortages; Bartending, Hosting, Server Assistant, Banquet, Expo Train all members of the staff on service, expectations, and execution of job responsibility Order all beer, wine, and liquor, working with multiple distributors to ensure the product is stockedSupervise Front of House and Back of house staff in conjunction with Head Chef

Boone, North Carolina, United States

Boone, North Carolina

- Oversee all aspects of hotel operations while increasing the bottom line, via improvements and structure- Restructure property’s accounting practices to more accurately record company’s financial position- Implement and create organizational structure, reporting, and forecasting for the company- Initiate repayment of outstanding debt to improve financial health of the property- Navigate and secure COVID-19 loans, grants and federal funding - Forecast the future sales, events, occupancy and ADR to ensure financial goals are met - Project manager for all capital improvements - Manage employee retention, satisfaction, and feedback - Create special property events such as Fathers Day BBQ, Wine Dinners, and Thanksgiving Dinner- Develop working relationships with both the Boone and Blowing Rock Chamber as well as ASU College of Business

Boone, North Caroline

• Create employee handbooks and procedures, with special attention to Federal and North Carolina State laws• Rebrand Crestwood’s image via 3rd party booking sites, company website, Google my business, social media platforms and guest reviews• Monitor employee’s timecard and do weekly payroll via Quickbooks

Boone, North Carolina

• Apply problem solving and interpersonal skills to eliminate guest and employee concerns via conflict resolution• Increased occupancy rates 2% on average in my 1st quarter, and average daily rates over $10.00 a night• Created and implemented a training program for all incoming front desk staff members

Boone, North Carolina

• First point of contact to prospective and current guests for information on local area• Apply problem solving and interpersonal skills to eliminate guest and employee concerns via conflict resolution• Utilize excellent service tools to foster strong relationships with guests, partners, and co-workers• Extensive knowledge and understanding of property management systems for hotel, spa and restaurant• Assist in providing information of events to guests regarding room blocks, event space, and banquet services

Orlando, Florida Area

Merchandise Intern: • Enhanced guest’s experience utilizing Disney’s Service Expectations Guidelines and following Disney Character Brand • Recommended, selected, and helped locate merchandise across Disney property based on guest needs • Created Disney Magic daily via Magical Moments and excellent Guest Service to further the Disney Experience • Served on Safety Committee with leaders and 2 coordinators to assess and improve efficiency and safety for staff Lifeguard: • Maintained a safe and clean environment for guests and staff members while following strict pool protocol • Engaged with guests of all ages to provide an outstanding total vacation experience

Master Of Business Administration - Mba, Leading And Human Resource Management

Bachelor’S Degree, Hospitality And Tourism Management, Marketing, Dance, Graduate

Activities and Societies: Momentum Dance Club Alpha Phi - Theta Nu Women of Walker Hospitality and Tourism Management Club

General Studies

Participated in Dual enrollment program provided by South Dade Senior High School. As well as picked up classes over the summer in first.