A very demanding job with roles include overseeing the running of 2 beauty salons and 11 staff members. Staff management- Hiring, training, and supervising salon staff. Ensuring high levels of customer service satisfaction through excellent service. Addressing client complaints and resolving issues promptly. Handling monthly wages. Managing inventory levels, ordering supplies and ensuring products are available for both staff and clients. Organising promotions and events to boost salon income. Compliance and Safety- Ensuring that the salon adheres to health and safety regulations, as well as industry standards. Salon Maintenance- Overseeing the cleanliness and organisation of the salon. Client Relationships- building and maintaining relationships with clients and suppliers. Training & Development- providing ongoing training and support for staff. Staying updated on the latest trends in beauty to provide clients with current and fashionable services.

Oversee the smooth running of reception, conference and events departmentsensuring the highest levels of service· Administrative duties to include, diary management, minute and note taking,Invoicing, data entry and facilitating team meetings· Assisting in recruitment within the company· Project management of my events, to client meetings, proposals, marketing,delegate communication and execution of the event· Optimising sales of the company by drawing attention to new events via internetmarketing and sales calls· Increase corporate revenue and restaurant and room sales; to include coldcalling, site visits, calendar of events and marketing. Ensure all enquiries arefollowed up in a timely manor· Ensure that all conference/events contracts are created, signed, deposits paidand entered accurately in accordance with policy and procedures· To maximise in-house selling wherever possible and maintain awareness of allsales opportunities· Maintain good customer relations and provide a personalised service at all times· Carry out duty management shifts as required by the business· Complete weekly function sheets making sure all details are up to date andcorrect to the customers’ requirements

• Very demanding job whose roles include managing the beauty salon and training school, being a tutor and exams officer, managing the business’ financial accounts and overseeing the running of four separate salons.• Excellent ability to organise, prioritise and manage my time when under pressure.• Very much a targets and budgets role which I relished working towards and beating.• In charge of keeping the financial accounts for all areas of the business.• Confident people manager and always customer focused.• Organising celebrity events to promote our brand and products.• Web master – designing adverts and in charge of social media to promote the business.• Multi-tasking on a daily basis.

• Organising and maintaining financial budgets and targets, with a good knowledge of finances.• Performing a vast range of beauty treatments.• Overseeing the sales and promotion of products and treatments – I was a top seller.• Interacting with customers and suppliers daily in a polite and friendly manner.• Training new staff to the high standards I required.• Organising and motivating staff to beat the targets I set for them.• Daily business duties – finances, operations and customer care.• Maintaining strong client relationships as the customer is my number one priority.• Ensuring client confidentiality.• Stock management for the business.• High standards of business practice.• Successfully running a profitable business.• My role has greatly enhanced my ability to motivate people, communicate with them on many levels and really listen so I can understand what they need and react appropriately.