Danielle Newson Email & Phone Number

London, England, United Kingdom

London, United Kingdom

London, United Kingdom

London, United Kingdom

London, United Kingdom

Instinctif Partners is an international business communications consultancy. We are specialists in reputation, influence and engagement, and our work drives real and measurable commercial value. We are a team of more than 450 people across Europe, Asia, Africa, North America and the Middle East, acting for over 850 clients across the globe, from large quoted multi-national corporations to SMEs just starting out on their journey. Visit us at instinctif.com for more information, and follow us on Twitter at @instinctifptnrs

Wellington, New Zealand

- Front-facing customer service, including resolving or escalating customer issues whilst maintaining clear and professional communication at all times.- HR support, including candidate administration, organising and leading staff inductions, and organising and facilitating the Graduate induction programme.- Event coordination and support, including managing multiple stakeholders.- Super User of internal systems and processes in order to provide support and specialist assistance to customers.- Formatting internal and external documents and publications to fit best practice brand guidelines. Reason for leaving: Relocation to the United Kingdom

Wellington, New Zealand

- Reception duties, including acting as first point of contact for office visitors, answering incoming calls/emails, and maintaining an internal phone directory.- Facilities management of Wellington office, equipment and systems including managing the office budget and maintaining professional relationships with service providers to sustain a positive representation of TNZ.- Health and Safety duties, including ensuring office hazards are routinely identified, documented and actions taken to maintain a safe office.- Event coordination for internal and external stakeholders, in particular office celebrations, Leadership Team lunches and staff arrival and departure functions.- Processing invoices and assisting with credit monitoring and management.

Wellington

The below responsibilities are additional to my “Frontline Customer Service and Sales” role - Keyholder for 5 Wellington clinics, and responsible for opening and closing the clinic, including reconciling and settling accounts.- Provide frontline support in 18 clinics across the Lower North Island where additional cover was required.- Successfully planned and coordinated internal events on time and within budget.- Project management, including delivering targeted marketing to clients.Reason for leaving: Career development

Hastings

- Keyholder for Hastings clinic, including facilities management.- Provided a friendly, presentable, and professional frontline service to customers, including sales of repair services and audiology products.- Took bookings and dealt with customer enquiries by telephone, email, and in person, including contacting customers to confirm bookings and follow up on insurance claims.- Management of audiology equipment, including arranging maintenance and repairs, and managing stock levels.- Assessing issues with hearing aids and repairing or organising offsite repairs. Reason for leaving: Promoted to Roaming Client Care Coordinator (based in Wellington)