Member Services Manager
CurrentManage Member Services staff by training, counseling, monitoring, and appraising job results Improve team morale through increased communications in individual and team meetings Monitor phone queue and schedule to ensure correct staffing levels Create external communications by sending company emails and recording messages for IVR Partner with IT on improvements to internal reporting, phone, and computer systems Lead team in annual goal development, including monthly review of progress Join company teams, such as Safety Committee, new office building input team, and Teams Training Transitioned team to remote work with minimal impact to team and customers Experience with Account Management and enrollment processing for onboarding customers, insurance contracting, and reconciliation Refined new member orientations to help customers be successful from the start Participated in training activities with Deb Denure, Ken Blanchard Group, Madison College, DiSC Profile, an internal company book club for skill development, and Live2Lead
