Sales Operations And Customer Service
CurrentI'm part of a customer service team that handles over 14K requests a day with an average response time of 10 minutes. I'm knowledgable of a catalog of over 500K products, and my goal is to address all needs and resolve questions quickly and efficiently. I engage and inform both customers and company suppliers in regard to order management, financial matters, account status as well as general industrial inquiries. I determine the quickest, most effective ways to answer questions especially those that require escalation or advanced troubleshooting. I work using the guiding principles of reliability, trust and service. I build sustainable relationships that engage customers by taking the extra mile, seizing opportunities to impress and being a trustworthy source of information and service.