Danielle P. Email & Phone Number

Atlanta, Georgia

Alpharetta, Ga

Benefit Service Specialist, January 2018 - June 2018➢ Primary point of contact for Client Admin., HRBP, and other internal ADP business partners. Provided guidance, research & processing of all domestic & international TotalSource Health and Welfare plan administration services and benefit programs.➢ Utilization of extensive benefits/product/process experience to identify issues, troubleshoot client/service team problems and assist with a resolution via cases, emails, inbound calls or in person.➢ Processed, coached & assisted with both state specific & international Medical, Dental, Vision, Disability, FSA/HSA/OCB and voluntary benefits.➢ Maintained, processed and troubleshooted international & domestic payroll and account billing discrepancies.➢ Maintained a client focus attitude to provide exceptional service and a satisfying experienceLife Cycle Manager, ​September 2016 – January 2018➢ Presented and consultation of worksite employee and owner benefits to newly accrued or existing ADP TotalSource clients during their Client Implementation and Open Enrollment via on-site, virtual & recorded meetings➢ Traveled and assisted with building & maintaining positive relationships with client contacts and internal business partners to ensure successful enrollment experience➢ Communicated & provided guidance in addressing Benefit-related compliance, laws and policies while highlighting the added value of TotalSource Extra Ancillary Benefits

Greater Atlanta Area

➢ Advocate for clients with benefit carriers on claim errors, Qualified Life Events, status changes and enrollments.➢ Assisted with account billing and appeals➢ Processed ancillary client support request in English and Spanish➢ Participated and completed HIPAA Certification

Sandy Springs, Ga.

➢ First line of Client Support, complete benefit admin changes for core elections in English and Spanish➢ Processed benefit discrepancies with key account managers, client corporate HR andcarriers/providers using clients specific HRIS➢ Processed Qualified Life Events and Dependent Verification for perpetual clients➢ Officially commended for initiative, enthusiasm, persuasiveness, intense in and out house customer focus and dependability in performance evaluations

Greater Atlanta Area

➢ Managed a high-volume workload within deadline-driven environment. Resolved an average of 150 client inquiries in English\ Spanish and consistently met performance benchmarks in all areas(speed, accuracy, volume)➢ Processed, submitted and managed truck fleet gas tickets, maintenance and registration, payroll,expense reports, travel arrangements, worker’s compensation claims, & I-9 compliance.➢ Developed and maintained effective business contacts with contractors, vendors and services➢ Coordinated meetings, events, and trade shows including finding location, catering, and preparing materials

Greater Atlanta Area

➢During tax season, counted sorted, numbered Florida and Georgia BMF and IMF tax forms➢Manifest first level of data entry on in house NT\BBTS with 99% accuracy rate➢Managed a team of 15 employees during peak season with 98% accuracy rate

Bachelor'S Degree, Spanish For International Business, 3.6 Gpa

Education record