Danielle P. Email & Phone Number

Atlanta, Georgia

Alpharetta, GA

Benefit Service Specialist, January 2018 - June 2018➢ Primary point of contact for Client Admin., HRBP, and other internal ADP business partners. Provided guidance, research & processing of all domestic & international TotalSource Health and Welfare plan administration services and benefit programs.➢ Utilization of extensive benefits/product/process.

Greater Atlanta Area

➢ Advocate for clients with benefit carriers on claim errors, Qualified Life Events, status changes and enrollments.➢ Assisted with account billing and appeals➢ Processed ancillary client support request in English and Spanish➢ Participated and completed HIPAA Certification

Sandy Springs, Ga.

➢ First line of Client Support, complete benefit admin changes for core elections in English and Spanish➢ Processed benefit discrepancies with key account managers, client corporate HR andcarriers/providers using clients specific HRIS➢ Processed Qualified Life Events and Dependent Verification for perpetual clients➢ Officially commended for initiative.

Greater Atlanta Area

➢ Managed a high-volume workload within deadline-driven environment. Resolved an average of 150 client inquiries in English\ Spanish and consistently met performance benchmarks in all areas(speed, accuracy, volume)➢ Processed, submitted and managed truck fleet gas tickets, maintenance and registration, payroll,expense reports, travel arrangements, worker’s.

Greater Atlanta Area

➢During tax season, counted sorted, numbered Florida and Georgia BMF and IMF tax forms➢Manifest first level of data entry on in house NT\BBTS with 99% accuracy rate➢Managed a team of 15 employees during peak season with 98% accuracy rate

Bachelor'S Degree, Spanish For International Business, 3.6 Gpa

Education record