Danielle O'Connor Email & Phone Number

Atlanta, Ga, Us

Provide products and solutions to the automotive, RV, marine, and motorcycle/powersports industries that drive customer retention and protect consumers from the perils of ownership.• Act as liaise between the client and cross-functional internal teams to ensure the timely and successful delivery of product solutions according to customer needs.• Operate as the primary point of contact for each of my accounts. Provide daily support on products, services, initiatives and strategies based on account metrics.• Implementation on project roll-outs, delivery of products and services, and project management related to on-going projects to ensure client requirements and growth strategies are met in a timely matter.• Manage and/or oversee the resolution of client issues throughout various internal departments.• Assist with urgent, or severity requests or issue escalations as needed.• Identify opportunities within accounts and collaborate with sales teams.• Build and maintain strong, long-lasting client relationships with all key contacts.

Cumming, Georgia, Us

Account management and consultant in the automotive industry specializing in omni-channel marketing and digital advertising. Providing dealerships with highly innovated technology and data analytics to locate, track, engage and close car buyers more quickly.• Primary point of contact for approximately 40 accounts simultaneously, lead product orientations via virtual meetings and served as an adviser in all customer onboarding sessions. Provided dealerships with best practices, campaign metrics and on-going training.• Strategically align with client’s long-term goals to increase client retention, optimize existing account sales and boost company’s revenue.• Cross-departmental collaboration to manage and implement client needs in a timely manner. Overseen campaign analytics, media engagement rates, data integration and creative direction for all media types and sources on behalf of the dealer clients.• Provide strategic recommendations based on campaign performance, market analysis and industry changes.

Exton, Pa, Us

Strategic sales overlay and resource to support Ricoh direct sales with Ricoh Office Printers and Visual Communication solutions. The subject matter expert for a geographic territory. • Exceeded assigned sales objectives within designated regions and revenue quotas regularly. Thus increasing Ricoh’s share of wallet of total device volume. • Initiated and completed all phases of the sales process including prospecting, qualifying opportunities, scheduling appointments, making presentations, understanding business needs, developing solutions and proposals, forecasting, and overcoming objections to close the sale. • Regularly performed internal and external training presentations and demos on Ricoh’s Interactive Flat Panel Displays to illustrate collaboration amongst all the audio-visual devices. • Incorporated and maximized Ricoh’s video conferencing technology conjointly with Videxio’s Advanced Unified Communication System.

Exton, Pa, Us

Responsible for promoting sales and increasing market share by introducing company products as business solutions and providing account management services within a specific targeted territory. • Hired directly due to outstanding work performance, on this account, with previous employer. • Leveraged Direct Market Reseller events for training and floor days to increase product knowledge and to stay current with new products as well as differentiated against competitor products and pricing. • Participated in trade shows, floor days, luncheon-learns, and product demonstrations to promote company image and products. • Managed each account to establish relationships to ensure new product set-up, maintain MAP pricing, product inventory buy-ins, production and distribution, developing spiffs and promotions for the sales reps.